Field Support Technician

Field Support Technician

Department: Technologies

Employment Type: Full Time

Location: Orlando

At FINFROCK, our technology supports the teams that build real-world projects every day. As a Field Support Technician, you’ll play a key role in supporting our jobsites and our office. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.

• Be the “IS&T Face” to the internal customer – Finfrock employees; provide the utmost professional and courteous customer service skills
• Assist, troubleshoot, and resolve user support requests pertaining to all client endpoint devices and printers.
• Build, configure, and deploy computers as needed.
• Configure, deploy, and troubleshoot client devices, IP cameras, and printers.
• Optimize and maintain client devices in the field.
• Security updates, firmware updates, patch management, etc
• Perform/Execute IT tasks in the field at construction job sites.
• Dial in and participate with monthly I-Power meetings
• Plan job site activities with the Director of IS&T.

• Display professional and courteous customer service skills to the internal customer (Finfrock corporate and field employees).
• Must be experienced with the assembly and configuration of computers from parts.
• Must have administrator level experience with Microsoft Windows 10/11 operating systems.
• Capable of configuring Android/Apple devices for corporate use
• Printer management including supplies, applications, minor part replacement (rollers, etc…), and maintain a support level relationship with printer vendors.
• Troubleshoot issues related to: PCs, printers, IP cameras, mobile devices, Wi-Fi and hardwire networking.
• Must be able to climb ladders and carry up to 50 lbs.
• Must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi-Fi network and IP camera devices.
• Must have a clean driving record and be able to travel
• Travel = 80%, Office = 20%
• 2 – Year degree in related field or 5+ years of IT Support experience
• Must have a working knowledge and be proficient in Solar/DC Power systems with deep cycle batteries for the purpose of powering IT assets in the field (Cameras, time clocks, Wi-Fi Access Points, etc)
• MCP – Windows 10/11 preferred
• A+ Certification preferred
• Installation and support experience with:
  Autodesk AEC Collection, Dessaults Solidworks, Structureworks, Primavera (Oracle) P6, PMWeb, Salmon Technologies, Speclink, and MS Office  preferred.

• 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.
• 100% employer-paid health insurance for employee and contribution toward “family” coverage
• Life insurance
• Short-term and long-term disability insurance
• Generous paid time off program