Service Desk Specialist; Junior​/Journeyman ) Security Clearance

Position: Service Desk Specialist (Junior/Journeyman ) with Security Clearance
Job #: 3037855 Apex Systems is currently hiring for a Service Desk role with one of our DoD/ Government clients. This will be a ‘6-month contract to hire’ opportunity. You’ll work 5 days onsite each week on Mac Dill AFB in Tampa, FL

Location:

Tampa, FL
Onsite expectation: 5 days onsite per week, core hours.
Clearance Level: Secret, Ability to be processed for TS/SCI
Contract Rate: $25-36/HR W2 Qualified candidates will have the following experience and skills:

• 1-2+ years of relevant experience

• Proficiency in Tier 1 Active Directory tasks, including account creation, password resets, and user access management.

• Experience providing remote troubleshooting and support for desktops, laptops, and software applications.

• Familiarity with ticketing systems and IT asset management tools.

• Knowledge of networking concepts, system configurations, and IT hardware lifecycle processes.

• Ability to monitor, track, and resolve service requests efficiently.

• Active Secret (or above)

• Ability to obtain Interim Top Secret
Day to Day Responsibilities:
• Serve as the first point of contact for the IT Enterprise, resolving user issues quickly and efficiently to minimize operational disruptions.

• Enable seamless IT operations by troubleshooting hardware, software, and system issues across a large infrastructure.

• Support end-user productivity through Tier 1 Active Directory services, including account creation, password resets, and access management.

• Facilitate smooth onboarding and offboarding, ensuring accounts and permissions align with organizational and security requirements.

• Strengthen cross-team collaboration by escalating issues appropriately, coordinating with technical teams, and sharing knowledge to drive faster resolution.

• Contribute to operational readiness by supporting system deployments, validating configurations, and performing initial troubleshooting.

• Maintain accurate documentation to support compliance, reporting, and continuous improvement of IT service delivery. Why Join our Mission:
This mission driven contract will provide an innovative, modernized IT life-cycle management system, including next-generation IT infrastructure services for cloud services and end-to-end automation. The team will provide the capability to maintain high readiness rates for an innovative enterprise IT infrastructure on a global scale.

PLEASE NOTE:

Candidates must be able to obtain and/or maintain a Department of Defense Secret security clearance as a condition and continuation of employment
* If you are interested, please apply here or email an updated copy of your resume to Annie Wade at Apex Systems Military & Veteran Programs
At Apex Systems, we are proud to support those who serve.

Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission. Why Apex is a Top Choice for Veterans and Military Talent:

• Military-Friendly

Employer:

Recognized as a Military Friendly® Employer for multiple consecutive years.

• Transition Programs:
DoD Skill Bridge program with multiple pathway options.

• Veteran Hiring Commitment:
We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers

• Apex Military Network:
Internal employee resource group supporting veterans, Guard/Reserve members, and their families. Apex Benefits Overview
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions,…