MSP Technical Support

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting‑edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future‑ready solutions tailored to meet and exceed our clients’ needs.

• Respond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems.
• Troubleshoot and resolve issues related to computer hardware, software, peripherals, and network connectivity.
• Support and diagnose problems with desktop PCs, laptops, scanners, printers, Microsoft Office applications, and various commercial or proprietary client software.
• Utilize remote access tools to resolve technical issues efficiently.
• Perform on‑site visits as needed for equipment deployment, hardware replacement, and issue resolution.
• Provide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers.

• Create, manage, and maintain user accounts through Active Directory or other cloud‑based identity platforms.
• Support phone system and VOIP administration.
• Assist with technologies related to Microsoft’s core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.

• Troubleshoot basic networking issues and support VOIP systems.
• Assist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups.

• Maintain a high level of customer satisfaction through timely, professional, and effective support.
• Communicate clearly with clients to ensure understanding of issues and resolutions.
• Demonstrate a proactive, service‑oriented mindset focused on improving client productivity.

• Accurately document customer systems, configurations, troubleshooting steps, and resolutions.
• Record detailed time entries for service work and project activities.
• Follow established procedures and contribute to knowledge base improvements.

• High School Diploma
• 1 year of IT experience
• Excellent verbal and written communication skills

• Autotask, Datto RMM, Auvikor Managed Services (MSP) experience is a major plus
• General Windows Desktop experience
• Strong Organization and Time Management Skills

Salary: $45,000 - $55,000 depending on experience

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.