Desktop Support Analyst

The Enterprise Technology department provides IT services and support globally. This Group is responsible for Service Desk services & support, desktop support, and all end-user technology support.

• 5 years of IT experience
• Proven experience in progressive IT roles within a large, complex organization
• Bachelor's degree in a technical discipline or equivalent working experience
• Experience in delivering support to a diverse company
• Proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgrounds
• Prior work experience at client or in client's Industry
• Applicants must be able to work directly for Artech on W2

• Experience in utilizing SCCM, JAMF, Office
  365, and Adobe applications
• In-depth knowledge of Azure AD & On-Prem AD administration
• Familiarity with AI integrations with office products

• Deliver exceptional customer service by effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary
• Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently
• Administer and troubleshoot issues related to Office
  365 applications
• Oversee general inventory management, including tracking and maintaining hardware and software assets
• Assist with end-user issues and support of AI tools with office products
• Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations

For immediate consideration please click APPLY to begin the screening process with Alex.