System Engineer

General Purpose of Job

To assist the Information Technology Department in support of the System of Care infrastructure for the Children's Network of Hillsborough as well as supporting facility and building maintenance requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Networking & Routing:
  Manage routers and Layer 3 switches, configure routing, and maintain network infrastructure.
• Cloud & Microsoft Services:
  Administer Azure/Entra, Intune/Autopilot, and other Microsoft administrative applications.
• Network Security:
  Implement and monitor firewalls, VPNs, EDR/XDR, SIEM, and other security measures.
• Backup & Disaster Recovery:
  Maintain and test backup systems and disaster recovery plans, both local and remote.
• Hardware & Software Management:
  Set up, configure, and maintain new hardware and software; manage RMM, Patching, Imaging, and other backend systems.
• End-User Support:
  Provide technical support to users locally and remotely; troubleshoot issues across desktops, servers, and network systems.
• Documentation:
  Create and maintain technical knowledge base, standard operating procedures, and data center emergency measures documentation.
• Monitoring & Maintenance:
  Conduct proactive monitoring, patching, troubleshooting, and system upgrades. Review system and network logs to identify and remediate potential threats.
• Emergency/Environmental Systems:
  Maintain and ensure operational readiness of emergency and environmental systems.
• Building Maintenance:
  Respond to building maintenance issues and coordinate repairs with vendors for all Children’s Network locations. Develop and maintain vendor relationships to support facility needs.
• Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position.

Children’s Network of Hillsborough’s standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position with fieldwork requirements. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements

Travel within and outside of Hillsborough County is required. The employee must be able to drive and have reliable transportation to perform the essential functions of the position.

All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.

This position does not have supervisory responsibilities