Manager, Digital Workplace

Overview

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients across the U.S. and abroad. The Baldwin Group (NASDAQ: BWIN) takes a holistic and tailored approach to insurance and risk management.

The Manager, Digital Workplace leads the Desktop Engineering and Microsoft 365 teams within Baldwin Group IT. This role owns the end-user technology experience across the organization, spanning device provisioning, endpoint management, and the full M365 suite (Exchange, Teams, SharePoint, One Drive, licensing, and governance). The Manager partners with IT leadership on roadmap planning, operational performance, and service delivery strategy to ensure colleagues have reliable, secure, and modern tools.

• Lead, mentor, and develop the Desktop Engineering and Microsoft 365 teams, including hiring, onboarding, performance management, and career development.
• Foster a service-oriented, Agile culture focused on end-user satisfaction and continuous improvement.
• Manage team workload and sprint planning using Jira, ensuring prioritization aligns with IT objectives and SLAs.

• Own the endpoint management strategy, including Microsoft Intune, Autopilot, and device compliance policies.
• Champion the end-user experience by driving adoption of Digital Workplace tools through change management, training coordination, and feedback loops with the business, ensuring technology investments translate into measurable colleague productivity and satisfaction.
• Oversee full device lifecycle (imaging, deployment, patching) across Windows, macOS, and mobile platforms.
• Drive automation of provisioning and configuration workflows; partner with Security on endpoint baselines, conditional access, and DLP controls.
• Partner with the Security and Network teams to align Digital Workplace services with the organization's security posture, including zero-trust initiatives, identity governance, and vulnerability remediation across managed endpoints.
• Define and maintain escalation paths between the Help Desk and the Desktop Engineering and M365 teams, ensuring timely resolution of Tier 3 incidents and clear ownership boundaries across support levels.

• Manage the M365 tenant (Exchange Online, Teams, SharePoint, One Drive) including governance, licensing optimization, and compliance.
• Lead platform improvements, feature rollouts, and migrations in coordination with business stakeholders.
• Ensure high availability and performance of M365 services through proactive monitoring and incident management.
• Protect Digital Workplace services, including M365 and managed endpoints, are incorporated into the organization's disaster recovery and business continuity plans, maintaining documented recovery procedures and participating in periodic DR testing.

• Partner with IT leadership to define the digital workplace roadmap, aligning tooling decisions with organizational strategy.
• Establish and report on KPIs and SLAs for end-user technology services.
• Manage vendor and service provider relationships, defining expectations, monitoring delivery against SLAs, and ensuring quality standards are met.
• Support M&A integration efforts by planning and executing technology onboarding for acquired offices.
• Evaluate and evolve the service delivery model across internal and external resources to optimize cost, quality, and scalability.

• 5+ years in IT operations, end-user computing, or digital workplace roles, with 2+ years in people management.
• Deep experience with Microsoft Intune/Endpoint Manager, Autopilot, and enterprise device management at scale.
• Strong M365 administration expertise (Exchange Online, Teams, SharePoint, One Drive, Azure AD).
• Proven ability to lead and develop technical teams in a multi-office environment.
• Experience with endpoint security, conditional access, and…