Authorized Service Interruption Manager

Overview

We are seeking a creative and driven professional to manage Authorized Service Interruption (ASI) processes for the US Battlefield Information Collection and Exploitation System eXtended (US BICES‑X). The role supports a distributed team across combatant commands and directly supports mission partners.

• Manage the ASI process throughout each Area of Operations.
• Socialize proposed/scheduled ASIs with stakeholders and customers.
• Perform quality assurance, monitor, prioritize and manage ASI requests and service notifications.
• Maintain the SharePoint calendar for ASI status.
• Process, de‑conflict and track component ASI requests impacting US BICES.
• Gather accurate information from ASI requestors to define scope of impact.
• Document ASI requests and manage tickets in Service Now.
• Develop and maintain SOP documentation, policies and standards for ASI management.
• Work with network operations personnel to monitor behavior indicating possible service interruptions.
• Collect and analyze information on approved and unapproved circuit or service outages to inform future requests.
• Support continuous improvement of information collection and dissemination methods for briefings and presentations.
• Document circuits and ensure access within the Network Operations and Security Center (NOSC).
• Assist NOSC with incident response categorization and impact updates based on circuit data.
• Support Continuity of Information Technology Operations (CITO) plan and execution.
• Provide weekly activity reports and monthly report inputs to the NOSC.
• Perform additional tasks as assigned by the Network Operations Security Center Lead.
• Train assigned standby ASI personnel on all processes.
• Work 24/7, including holidays and weekends.

• 5+ years of related experience.
• BA/BS degree or equivalent education/training.
• Active Secret clearance, eligible for TS/SCI.
• Working knowledge of Microsoft SharePoint, Outlook, Word, Excel and PowerPoint.
• Strong interpersonal, presentation and communication skills.
• Ability to understand technical concepts and convey effectively to technical and non‑technical audiences.
• Strong analytical and problem‑solving skills.
• Motivated, adaptable, and able to produce quality results in a fast‑paced environment.
• Excellent organizational and follow‑up skills with attention to detail.
• Team‑work oriented.

• Network troubleshooting and incident response experience.
• Experience with ASI requests and tracking from initial request to completion.
• Operations or service desk management experience.
• ITIL v4 certification and Service Now proficiency.
• Solar Winds Certified Professional (SCP).
• Microsoft software products experience.

$85,093–$97,750 per year (salary depends on experience, location and contractual requirements).

40 hours per week, 24/7 shift work required, including holidays and weekends.

None.

Onsite work only.

USA, FL Mac Dill AFB; additional work locations as applicable.

Medical, dental, vision, 401(k) with company match, short- and long-term disability, life, accidental death and dismemberment, personal accident and critical illness coverage, paid time off, holiday, parental, military, bereavement and jury duty leave, and other standard benefits.

We are an equal opportunity employer and welcome applicants from all backgrounds, including individuals with disabilities and protected veterans.