IT Technician CL

Position Overview

The Middle District of Florida is seeking a mission-driven professional to serve as a full-time Information Technology Technician. The IT Technician will provide support to the respective Division for local computer systems, including networks, personal computers, and portable electronic devices. The role also involves supporting various off‑the‑shelf software applications, major national systems, and locally developed systems. This meaningful career opportunity is based in the Tampa Division.

• Provide support for audio‑visual equipment in courtrooms, conference rooms, and shared spaces, including systems used for evidence presentation during hearings and trials.
• Set up and tear down audio‑visual equipment for special events, including speakers, microphones, projectors, large‑screen monitors, cabling, and other video components.
• Configure and deploy mobile devices, including mobile phones, tablets, and laptops.
• Demonstrate proficiency with Microsoft Office 365 and its collaboration tools, including SharePoint, One Drive, One Note, and Teams.
• Assist with the installation of new or updated releases of nationally supported software systems.
• Install and troubleshoot software and advise court staff on its use to support their duties.
• Prepare and maintain documentation on software applications used in court operations.
• Monitor daily IT operations and act as a technical support resource for resolving computer system issues.
• Collaborate with IT personnel across the five divisional offices of Middle Florida to coordinate and standardize IT developments, techniques, and user programs.
• Apply technical knowledge to recommend IT equipment when new hardware is required.
• Configure and recommend hardware as directed by IT management for deployment; provide ongoing help desk support for all IT‑related equipment.
• Perform inventory responsibilities, including receiving, tracking, and updating IT equipment within a nationally supported database system.
• Demonstrate a foundational understanding of modern programming languages, concepts, and development practices.

• Requires a minimum of four (4) years of relevant work experience at progressively responsible levels in IT systems, data processing, and data communications, including IT applications, terminology, and methodology.
• Demonstrated accomplishment of IT project assignments that involved analysis, implementation, integration, and management.
• Ability to implement software and hardware to provide technical support for a user base of up to 150.
• Microsoft Office 365 certification preferred. CompTIA A+ and Net+ certifications preferred.
• LAN/WAN experience preferred.
• Applicant should work well within a team, be able to prioritize tasks and make technical decisions through methodical troubleshooting and research.
• Excellent customer service skills and the ability to deal with a wide variety of people tactfully and courteously.
• Accuracy and attention to detail.
• Strong organizational skills and the ability to handle multiple assignments with frequent interruptions.
• Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills and the desire to work in a fast‑paced, team environment.
• Ability to maintain confidentiality and use sound judgment.
• Professional demeanor and strong work ethic.

CL 26: $54,372 – $88,366. $54,372 – $67,970 for new federal employees. $54,372 – $88,366 for current or former federal employees.

Starting salary adjustments prioritize prior federal service, with some recognition of relevant work experience and prior salary history. Applicants with prior federal court experience may be eligible for a higher starting salary.

Work is performed in an office setting and requires professional attire. This is not a remote position. The core function of this role is to support mission‑critical systems while providing exceptional user support in a court environment. The role will require lifting and moving technical equipment and occasional travel.

THE UNITED STATES GOVERNMENT IS AN EQUAL OPPORTUNITY EMPLOYER.
Applicants must be U.S. citizens or eligible to work in the United States.
Employees must use the Electronic Fund Transfer (EFT) for payroll deposit.
The selected candidate will be subject to a ten‑year high‑sensitive background investigation with periodic updates every five years thereafter.