Facilitator ; Property Job Tampa area,Florida USA,IT/Tech

Position: Facilitator I (Property)

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Join to apply for the Facilitator I (Property) role at USAA

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Facilitator I, you will support Property Claims New Hire and Upskill classes.

Facilitates and delivers training programs to attain learning objectives and meet learners' needs. Facilitates learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Supports facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What You'll Do

Facilitates learning discussions, learning activities, coaching, and small group interactions.
Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities.
Researches learner performance problems, determines underlying causes and provides feedback to improve performance.
Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.
Maintains business and learning skills/acumen through skills update and professional development.
Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate.
Maintains accountability for performance results and learning solution effectiveness.
May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate.
May provide support, including coordinating logistics, for other Facilitators.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching.
Excellent written and oral communication skills.
Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.
Proficient knowledge of Microsoft Office Products (Excel, Word, PowerPoint).
Knowledge of learning theories, adult learning principles and instructional design model.
Experience with Virtual Technology and ability to deliver training remotely.
Applicable licenses as required by department

What Sets You Apart

Moderate to complex Property claims experience
Advanced experience handling Water Mitigation Claims
Advanced Estimating experience, including knowledge and use of Xactimate
Completion of IICRC Certification (WRT/ASD)
Completion of Xact Certification(s)
Maintain/ability to obtain applicable licenses as required:
Texas Adjuster License and/or Florida Adjuster License for 5 years OR (in lieu of Texas and/or Florida Adjuster License) an Industry recognized insurance related designation…