Help Desk Technician
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-06-18
Listing for:
DoubleLine Group LP
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Details
- Level: Entry
- Location:
Tampa, FL - Tampa, FL 33602 - Position Type:
Full Time - Education Level: 4 Year Degree
- Job Category:
Information Technology
The Help Desk Technician will be responsible for providing support for hardware and software issues related to the firm’s user-facing systems. This includes workstations, peripherals, mobile devices, VoIP devices, A/V conferencing systems, desktop applications, cloud applications, and mobile applications.
The Help Desk Technician will work closely with the Systems Administration, IT Infrastructure, Information Security, and Development teams. Their primary role will be to troubleshoot, solve, triage, and escalate technical issues that are reported by the business.
Job Functions and Responsibilities- Respond to requests for technical assistance in person, via phone, and electronically
- Troubleshoot and resolve user support requests
- Triage support tickets and escape to the appropriate teams as necessary
- Develop technical documentation for resolving issues and supporting business processes
- Review tickets to identify trends and offer proactive solutions
- Create and manage accounts in Active Directory
- Manage accounts, licenses, and services in Microsoft 365
- Manage mobile devices in Microsoft Intune
- Deploy new workstations and software
- Onboarding and offboarding of employees
- Management of user hardware inventory in the Configuration Management Database (CMDB)
- Basic understanding of operating system components, process structure, file systems, registry hives, remote access, and event logging
- Minimum 3 years’ experience working in a Help Desk or Desktop Support role
- BS in Management Information Systems (MIS), Computer Science (CS), or related field
- Experience working in a regulated environment where security and audit protocols are enforced
- Experience managing tasks out of an IT Service Management (ITSM) platform
- Experience with Power Shell or other scripting languages preferred
- Experience administering Microsoft 365 and InTune is preferred
- Outstanding initiative, work ethic, and attention to detail
- Excellent interpersonal, written, and verbal communication skills
Able to work independently with appropriate guidance in a deadline-driven environment - Team-oriented and must possess strong integrity and professionalism
- Strong analytical skills and the ability to identify problems and offer solutions
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×