SALESFORCE Senior Administrator

Introduction

We are looking for a self‑motivated, leader, forward‑thinking, detailed and tactical Senior Salesforce Administrator to join our GTE Financial team. The Senior Salesforce Administrator is responsible for the Salesforce Financial Services Cloud (FSC) application and technical support, including leveraging the functionality of the application(s), designing, developing, and deploying custom workflows, managing vendor relationships, maintaining professional working relationships with end users, and providing the highest level of troubleshooting expertise and technical competency for GTE.

Lead Salesforce FSC platform initiatives and enhancements by partnering with business and technology leaders to define scope, requirements, success criteria, and delivery approach. Configure Salesforce objects, workflows, permissions, automations, and data rules using platform best practices. Translate business needs into scalable technical solutions and validate work delivered by the implementation partner. Build and maintain Salesforce FSC components, including objects, fields, record types, page layouts, and user interface configurations.

Design and develop advanced flows and automation to support end‑to‑end operational processes across the credit union. Configure permission sets, profiles, role hierarchy, and group membership to ensure secure and appropriate access. Design and manage queues, routing rules, and assignment logic for efficient case and interaction handling. Prepare an annual application plan for mission‑critical or enterprise‑level applications, including disaster recovery plans, and participate in testing those plans.

Lead design and building of integrations between Salesforce and core banking platforms, digital channels, data warehouses, and third‑party systems. Define data mapping, transformation rules, and integration logic to ensure accuracy and reliability. Own error handling, reconciliation, and exception management for integrated data flows to ensure data integrity and timely resolution. Collaborate with middleware teams and external vendors to resolve integration defects or performance issues.

Serve as the primary point of contact for Salesforce FSC platform stakeholders, coordinating delivery and issue resolution across business teams, TS, and vendors. Own Salesforce FSC release management and platform upgrades, including deployment planning, testing coordination, change communication, and post‑release validation.

Effective cross‑functional leadership and negotiation skills to direct work required from others. Advanced ability to think creatively and research via multiple channels to solve problems with varying degrees of difficulty. Excellent interpersonal and presentation skills to communicate with staff, management, and outside contacts. Working understanding of business and system processes within multiple areas. Advanced analytical skills with high attention to detail.

Excellent troubleshooting skills with the ability to learn new software. Excellent time management for planning, organizing, scheduling, and implementing projects in accordance with GTE and industry project management methodologies. Knowledge and understanding to configure and implement system configurations using IT change management best practices. Skilled at simulating, reviewing, and testing system changes. Knowledge and understanding of computer software and applications used to support report development, including SQL, Microsoft
365, and Visio. General understanding of programming, database design and development, data sources, and data feeds used to populate reports. Experience executing all forms of testing (Regression, Functional, Stress, and Negative) with knowledge of SDLC practices and quality assurance techniques. Working knowledge of client‑server concepts and familiarity with technologies used within the TS areas and the IT industry. Ability to work independently and as a team member, using discretion in decision making and sound judgment in problem solving.

Motivated to learn new business and technical concepts.

Must demonstrate…