ServiceNow Software Engineer

Transform technology into opportunity as a Service Now Software Engineer pe what’s next for mission‑critical government projects while shaping what’s next for your engineering career.

• Platform Architecture and Design:
  Develop and maintain the overall architecture of the Service Now platform, ensuring alignment with business needs and industry best practices.
• System Maintenance and Upgrades:
  Oversee system maintenance, upgrades, and enhancements, ensuring minimal disruption and optimal performance.
• Workflow Development:
  Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency.
• Integrations:
  Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
• ITOM and ITAM Implementation:
  Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
• SPM/PPM Expertise:
  Configure and maintain Strategic Portfolio Management (SPM) modules, including Demand, Project, Portfolio, and Resource Management, with a focus on Agile methodologies.
• Database Management:
  Manage MariaDB installation, optimization, indexing, and coding to support platform performance.
• Security and Compliance:
  Configure and maintain system ACLs, certificates, and security protocols, ensuring compliance with organizational policies.
• Monitoring and
  
  Risk Management:
  
  Monitor system stability, conduct risk assessments, and implement measures to prevent service degradation or interruptions.
• Reporting and Analytics:
  Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Documentation and Governance:
  Create and maintain technical documentation, architecture diagrams, and governance standards for the platform.

• Education
  :
  Bachelor’s degree with a focus in Computer Science, Information Technology, or a related field.
• Certifications
  :
  Applicable DoD 8140 or DoD 8570 Certification (e.g., CompTIA Security+ CE certification).
• Experience
  : 10+ years of related experience in Service Now.
• Technical skills
  :
  • Proven work experience with the Service Now platform in a software development and systems architecture environment.
  • Proficiency in JavaScript, Glide API, and Service Now software development tools.
  • Familiarity with CI/CD pipelines, Git, and automated testing frameworks.
  • Strong understanding of system security, ACLs, and certificate management.
  • Proven experience with on‑premises Service Now deployments and server administration (Windows/Linux).
  • Expertise in ITOM, ITAM, and SPM modules.
  • Strong knowledge of integration protocols (REST, SOAP, LDAP, SSO).
  • Experience with database management (MariaDB preferred).
• Security clearance level
  :
  Must have a current/active Secret clearance; TS/SCI eligibility is preferred.
• US citizenship required due to the Secret clearance requirement.

This position requires working onsite at the client location 5 days a week initially. A hybrid work schedule of 3 days onsite and 2 days remote may be available after the initial period, based on project needs and client requirements.

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

AI‑powered career tool that identifies career steps and learning opportunities.

An internal mobility team focused on helping you achieve your career goals.

Comprehensive benefits and wellness packages, 401(k) with company match, competitive pay and paid time off.

Award‑winning culture of innovation and a military‑friendly workplace.