IT Dispatch​/Field Support Services

Job Description

Position: IT Support Engineer
Working Model:
This is a dispatch support / on‑need basis position where, once a ticket is raised at the client site, we will inform you at least 24 hours prior for the next on‑site visit to troubleshoot and resolve the ticket. The volume of on‑site visits is not very heavy, so you can take this as a second project if you are currently employed and can manage both positions simultaneously.

Location:

Indianapolis, IN
Long‑term contract
Support will be within business hours and weekdays (M‑F). If anything outside this window occurs, it will be communicated to you.
Compensation:
We can pay you an hourly amount on 1099 for every time you are called to work on‑site.

NOTE:

The engineer should have their own laptop to carry while being on‑site so you can be connected remotely via the support team for instructions and guidelines.

• Experience providing IT Infrastructure field support, including troubleshooting hardware, software, operating system issues, and resolving problems without impacting or violating the hardware warranty.
• Hands on experience with Service Now.
• Hands on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripheral hardware problems, as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift and move computer equipment weighing up to 50 lbs.
• Skilled in desk‑side support and PC break/fix, including basic administration of Windows operating systems.

Job Types
:
Part‑time, Contract

Schedule
:
Monday to Friday, On call