Service Desk Technician - Junior

Job#: 3037855

Job Description:

Service Desk Technician - Junior

Location:

Mac Dill AFB, Florida (Onsite)

Role Overview

This position will serve as the first point of contact for the IT Enterprise, resolving user issues to minimize operational disruptions. The role involves troubleshooting hardware, software, and system issues across a large infrastructure, supporting end-user productivity, and ensuring seamless IT operations.

Key Responsibilities

* Serve as the first point of contact for the IT Enterprise, resolving user issues quickly and efficiently.

* Enable seamless IT operations by troubleshooting hardware, software, and system issues.

* Support end-user productivity through Tier 1 Active Directory services, including account creation and password resets.

* Facilitate smooth onboarding and offboarding, ensuring accounts and permissions align with requirements.

* Strengthen cross-team collaboration by escalating issues appropriately and sharing knowledge.

* Contribute to operational readiness by supporting system deployments and performing initial troubleshooting.

* Maintain accurate documentation to support compliance, reporting, and continuous improvement.

* Provide reliable support during off-hours, weekends, and holidays as required.

Required Qualifications

Clearance: must be able to acquire/maintain active DOD Secret clearance

Certification:
Applicable DoW 8140 or DoW 8570 Certification.

Experience:

1+ years of related experience.

Technical

Skills:

Proficiency in Tier 1 Active Directory tasks, experience with remote troubleshooting for desktops and software, familiarity with ticketing systems, and knowledge of networking concepts.

Abilities:
This role requires problem-solving skills, communication abilities, and the capacity to work independently in a high-volume environment. Attention to detail and flexibility to support changing operational priorities are necessary.

Preferred Qualifications

* Bachelor's Degree with a focus in computer science, engineering, or a related field.

* Microsoft certifications.

* ITIL 4 Foundation Certification.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.  for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

You can access our privacy policy at

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a…