SITEC - GMSC System Administrator - MacDill AFB

Responsibilities

Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM.  This position is located at Mac Dill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops); maintain systems and network infrastructure; provide end user and common device support;

provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Primary Duties:

* Troubleshooting and proactively resolving technical issues

* Responding to requests for technical support

* Providing recommendations for technical support

* Providing technical problem solving for customer support of database

* Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers

* Installing and configuring application and operating system software and upgrades

* Troubleshooting and repairing hardware and network connectivity issues

* Removing old equipment and performing data migration to new machines

* Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

* Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

* Analyzing and making recommendations for hardware and software standardization

* Able to troubleshoot VTC equipment and escalate to the appropriate Tier support

* Provides support to systems hosting complex operational databases, software configuration control, and system interfaces for computer systems.

* Performs tier one and two network and systems support in accordance with the SIE OPORD.

* Ensure incidents and change requests reflecting work are routinely updated to comply with service level agreements.

* Maintains operating records such as machine performance and production reports.

* Installs operating system software, patches, and upgrades.

* Analyzes, troubleshoots and resolves system hardware, software, and networking issues.

* Configures, optimizes, fine-tunes, and monitoring operating system software and hardware.

* Performs system backups and recovery.

* Develops and maintains standard operating procedures (SOPs).

* Troubleshoots and proactively resolve technical issues for individual users.

* Installs, configures and maintains customer desktops and laptop PCs, mobile devices and peripherals, such as printers.

Secondary Duties:

* Monitor Enterprise servers and services via Riverbed

* Conduct 24/7 hourly checks for core Enterprise services

* Monitor the health of O365 and cloud services

* Monitor azure servers for mobility up time

* Monitor Cisco Unified Communications Manager (CUCM) Cisco Unified Presence (CUP) clusters

* Monitor Enterprise portals to include Power Shell ping testing

* Gather data for Senior Government reports.

* Analyze, diagnose, report applications and device issues.

* Create trouble tickets for critical core service alerts

* Maintain continuity log to pass critical information to all shifts

* Provide clear troubleshooting and reporting via the Remedy

* Conduct phone checks to ensure device functionality and security

* Collect, analyze, capture metrics on Enterprise IT servers and devices

* Create reports to identify expiration of crypto devices

Qualifications

Required Qualifications:

* Min 9 years with HS Diploma, 7 years AS/AA degree, 5 years with BS/BA degree, 3 years with MS/MA

* A DoD TS/SCI clearance is required

* DoDD 8570.01-M IAT II

* Work evening, nights, holidays, and weekends

* At least 3 years of previous experience working as a PC Tech or Help Desk

* Have a…