Associate Engineer

The Role

Join a dynamic IT support team where you'll play a key role in keeping systems running smoothly and users productive. This hands‑on position offers the opportunity to support PCs, mobile devices, virtual machines, and in‑house applications while troubleshooting issues, deploying new workstations, and delivering responsive technical support to a wide range of users and departments.

• Enable/disable user accounts.
• Reset user passwords.
• Provide set‑up and troubleshooting functions including remote and in‑person user support, PCs and mobile devices.
• Replace computer hardware including entire PCs or PC hardware components.
• Perform troubleshooting escalations according to documented procedures.
• Create, update and log trouble tickets into Jira Helpdesk System.
• Assign Virtual Machines to users.
• Test software for in‑house developed applications and train users on in‑house developed applications.
• Deploy new workstations and enable user rights and permissions for network access or application servers.
• Cross‑train to assist customers/users in Court Business Center when coverage is needed.
• Special projects, as assigned.

• Knowledge of networked computer systems, operations, terminology, procedures and equipment.
• Ability to install office automation software packages including word processing, spreadsheets, graphics presentation software, and calendaring.
• Interpret and analyze computer error messages.
• Consult with users to assess and determine user's needs and requirements.
• Train individuals and groups.
• Diagnose and troubleshoot applications.
• Effectively communicate complex and technical data processing information.
• Manage multiple projects concurrently.
• Effectively work with supervisors, judiciary, vendors, users and other county and state agencies.
• Communicate effectively with individuals with differing levels of technical knowledge and abilities.
• Test software capability, conduct analysis and make recommendations.
• Stage, configure and install new hardware.
• Provide post‑support for hardware and software.

• High School Diploma or equivalent experience and / or military experience.
• Overall 2+ years of experience in computer support.

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://(Use the "Apply for this Job" box below)./poster

Presidio EEO Policy Statement is available here:

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to  and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

Notice of Massachusetts Candidates:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies,

Please Note:

Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.