Walk-Up Desk Technician; MDD

• Location:
  
  12901 Bruce B Downs Blvd, Tampa, FL, 33612, US
• Hiring Salary: $17.25 per hour

• Salary Plan: Temporary
• Hiring Salary: $17.25 per hour
• Work Location: Morsani College of Medicine and Heart Institute, downtown Tampa
• Full-time, 40 hours per week, 8 a.m.
  
  -5 p.m., Monday-Friday

Work Authorization: Must have current U.S. work authorization. No visa sponsorship.

Background Check: May be subject to Level 1 or Level 2 criminal background check.

• Provide Tier I Service Desk support for hardware, software, and end-user inquiries at a walk-up desk. Support may also be delivered via phone, chat, and email.
• Create and manage trouble tickets using the IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, documenting requests, actions, and resolutions.
• Support system software on PCs, smart phones, tablets, and networked devices.
• Perform basic hardware troubleshooting.
• Assist clients with printing issues at the walk-up location.
• Help customers create and troubleshoot issues with .
• Assist with preparing  for student orientation.

• High school diploma or equivalent.
• At least two years of experience providing technical support to end users.
• College coursework or vocational/technical training may substitute for the required experience.

Degree equivalency:
For a bachelor’s degree, four years of direct experience may substitute; associate degree, two years; master’s degree, six years; professional degree, seven years; doctoral degree, nine years. Related work experience does not substitute for any required licensure, certification, or registration.

• Experience with Windows OS and Mac OS X.
• At least one year of customer service experience.
• Experience with technical documentation.
• Two years of college experience.

• Understanding of computer systems and peripheral equipment.
• Strong customer service skills, empathy, and de-escalation techniques.
• Technical troubleshooting skills.
• Adaptability in a dynamic technical environment.
• Critical thinking and problem-solving aptitude.
• Experience with Apple and Android mobile devices.
• Ability to work effectively in a diverse team with high workload.
• Strong communication skills across stakeholder groups via multiple platforms.

• Growth Mindset – embraces continuous learning, takes on new challenges, views failure as growth.
• Communication – adaptable style, listening, asking questions.
• Collaboration – fosters community, mutual respect, trust.
• Client Obsession – client-focused solutions and problem-solving.
• Ownership – proactive responsibility, accountability, influence.
• Outcome Driven – focus on results, deliver commitments.

The University of South Florida is an equal-opportunity employer that does not discriminate on the basis of any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Applicants may request reasonable accommodations in the application process.