IT On-Site Support Technician

Opportunity

WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self‑service portal, and several on‑site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company.

This position is made for those who like to be on the field and constantly in the heat of the action!

WSP provides a comprehensive support structure that includes a remote help desk, tech bars, a self‑service portal, and on‑site technicians to respond to physical IT needs across the company’s locations. The role is ideal for individuals who thrive in a dynamic field environment, handling IT incidents and supporting users in real time.

• Respond to IT incidents and requests at the main office and during visits to regional offices.
• Transfer requests and incidents to a more specialized level of support when necessary.
• Identify and document recurring problems, make recommendations for corrective measures, and participate in implementation when possible.
• Collaborate with administrators and analysts (server, network, security, etc.) to resolve complex incidents and maintain infrastructure equipment.
• Develop collaborative relationships with office managers to understand their IT challenges and work with the IT leader to address needs effectively.
• Participate in office deployment, relocation, and renovation projects.
• Monitor, report, and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.).
• Occasionally prepare and replace computer workstations when the local group responsible for preparation cannot respond within the required time.
• Maintain the inventory of IT assets in the CMDB rigorously.
• Help resolve IT incidents remotely when necessary.
• Participate in computer performance testing, reporting, and documentation.
• Contribute to documentation of IT incident resolution processes.
• Participate in long‑term strategy and planning for future IT service needs.
• Perform other assigned tasks as required.

• Strong desire to serve and help users.
• Marked interest and curiosity towards information technologies.
• Clear oral and written communication skills.
• Ability to manage priorities and customer expectations.
• High School Diploma.
• 5 years of relevant experience.
• 2 to 5 years of experience as a Level 2 support technician.

• Degree or certificate in computer science or related discipline.
• A+, Network Plus, or Help Desk Institute certification.
• Proficiency in Microsoft Office 365 and common office tools/software.
• Knowledge of Service Now.
• Knowledge of ITIL processes.

Employees are afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.