Overnight Shift T1 NOC Help Desk - Tampa

Job Description

An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2+ years of experience within a helpdesk environment
• Good understanding of network troubleshooting to include connectivity and latency
• Understanding of ports, protocols, IP addresses
• Basic Windows and Linux commands
• Excellent communication and customer service skills

• Data center experience
• IT certifications (A+, Network+, Security+)

• Friday 1:00 PM to 9:30 PM
• Saturday 7:00 AM to 7:30 PM
• Sunday 7:00 AM to 7:30 PM
• Monday 1:00 PM to 11:30 PM - Physical security experience (access controls, CCTV, cameras, etc)