Software Developer, IT Support, IT Consultant

GDIT is looking for a Service Now Software Platform Engineer to maintain the development, test, and production Service Now environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

• Responsible for Service Now system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
• Develop and maintain service catalog items to include states, flows, and UI policies.
• Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Support the configuration of workflows, business rules, UI policies, and client scripts.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Participate in Scrum process, testing, debugging, and documentation of Service Now modules.
• Experience with patching and maintaining Service Now system solutions in a Linux environment is a plus.

• Assist in delivering best practices for Enterprise to include ITIL, and Agile frameworks for delivering IT Services
• Configure application related fields, forms, views, email notifications, acceptance roles and access control
• Customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
• Support end users to resolve support issues within Service Now

• Bachelor’s Degree with a focus in computer science, information systems, or a related field of study and at least 2-5 years of experience
• Possesses 1-3 years' experience implementing Service Now and experience with patching and maintaining Service Now system solutions in a Linux environment is a plus.
• Service Now Certified System Administrator certification is preferred and considered an asset for this role
• Applicable DoD 8140 or DoD 8570 Certification

• ITIL v4 Foundation Certification
• Skilled in utilizing best practice ITIL engineering methods
• Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
• Hands-on experience with Service Now HTML, CSS, Angular JS, Jelly scripts and Restful API web services.
• Java script, html, or CSS experience

• Required clearance:
  Current/active Secret clearance required with possible TS eligibility
• U.S. citizenship required due to the DOW Secret clearance requirement.
• Must be able to work on site. This is not a remote role.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace