Walk Up Desk Technician; Nights

Schedule

This position is full‑time, Sunday through Thursday, with some variation based on the semester. Applicants must be able to work at night for a total of 40 hours per week.

The typical yearly schedule is as follows (subject to change and dependent on the campus library schedule):

• Spring and Fall Semesters (late August to early May)
• Sunday: 3:00 pm – 12:00 am
• Monday–Thursday: 5:00 pm – 2:00 am
• Summer Semesters (early May – late August)
• Sunday: 11:00 am – 8:00 pm
• Monday–Thursday: 1:00 pm – 10:00 pm

• Provide Tier I Service Desk support for hardware, software, and end‑user inquiries. Interactions will primarily be in‑person at the walk‑up desk, but phone, chat, and email support may also be required.
• Create and manage trouble tickets using the IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, including clear descriptions of requests, actions taken, and final resolution.
• Support system software used by the USF community and affiliates on local PCs, smartphones, tablets, and networked devices.
• Perform basic hardware troubleshooting.
• Assist clients with printing issues at the walk‑up location.
• Work with customers to create and troubleshoot issues with .
• Assist with preparing  for student orientation.

• Minimum Qualifications: High school diploma or equivalent with one year of general office or customer service experience. Appropriate college coursework or vocational/technical training may substitute.
• Preferred: Experience with Windows 7–10 and Mac OS X, one year of professional computing experience, prior technical documentation experience, and two years of college experience.
• Special
  
  Skills:
  
  Understanding of computer systems and peripheral equipment; strong customer service skills with empathy and de‑escalation techniques; ability to analyze and troubleshoot client technology issues via multiple contact methods; adaptability in a dynamic technical environment; critical thinking and problem‑solving aptitude; excellent time management; experience with Apple and Android mobile devices; ability to work effectively in a diverse team; strong communication skills across stakeholder groups.
• IT
  
  Core Competencies:
  
  Growth Mindset, Communication, Collaboration, Client Obsession, Ownership, Outcome Driven.

USF offers a comprehensive benefits package that includes medical, dental, and life insurance plans, a retirement plan, employee and dependent tuition programs, generous leave, and a range of employee perks and discounts.

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws. The University of South Florida is an equal‑opportunity employer and does not discriminate based on any protected characteristic. Programs for protected veterans and individuals with disabilities are in place in accordance with all applicable laws. Applicants for employment are entitled to request reasonable accommodations in the application process.

Family and Medical Leave Act (FMLA) applies.