SAP Modernization Student Internship

Title:

SAP Modernization Student Internship

Company: Tampa Electric Company

Location: Midtown East Tower, Tampa, Florida

Shift: 8 Hr. x 5 Days

Hiring Manager: Manish Dodeja

Recruiter: Mark Koener

We are seeking a motivated Computer Science student for a Summer Internship to support the design, analysis, and implementation of customer‑centric capabilities within the SAP Customer Relationship and Billing (CRB) platform as part of ongoing SAP modernization initiatives. The intern will gain exposure to SAP CRB modules (CS, Billing, FICA, Device Management) and help enable improvements in customer service processes, system integration, and digital customer experience.

The intern will work closely with functional managers, business stakeholders, and SAP teams to support initiatives focused on enhancing customer experience, streamlining processes, and enabling real‑time data visibility.

• Document and analyze Customer Experience (CE) processes including customer service interactions, billing and invoicing workflows, and move‑in/move‑out journeys.
• Support initiatives to improve customer engagement, self‑service adoption, and process efficiency.
• Provide functional support across SAP CRB modules such as CS, Billing & Invoicing, and FICA.
• Gather and document business requirements and functional specifications.
• Validate processes for L2/L3 business processes.
• Participate in SAP S/4
  
  HANA transformation initiatives.
• Support process improvement and harmonization activities; document future‑state architecture.
• Analyze data flows between systems (AMI/MDM/EDM, SAP CRB modules) and document integration flows and dependencies.
• Assist customer experience teams with understanding system changes in SAP CRB and process updates for Contact Center and Customer Service operations.
• Support testing and validation activities for customer service processes and billing scenarios.
• Create and update training materials, user guides, and process documentation.
• Assist in documenting new SAP CRB features, customer workflows, and dashboards.

• Enrolled in an accredited university as an undergraduate or graduate student in a related discipline.
• Minimum GPA of 3.0 on a 4.0 scale.
• Co‑op program enrollment required; if not eligible, considered an intern.
• Basic understanding of Customer Experience processes in utilities (customer service interactions, billing and invoicing lifecycle, credit and collections concepts).
• Foundational knowledge of SAP CRB / SAP IS‑U modules (CS, Billing & Invoicing, FICA, Device Management).
• Awareness of Meter‑to‑Cash processes and data flow across systems.
• Understanding of enterprise systems and integration concepts (AMI/MDM/EDM data lifecycle, basic API and middleware concepts).
• Familiarity with SAP modernization initiatives (ECC to S/4
  
  HANA) and digital transformation goals.
• Interest in AI, automation, and customer experience technologies.
• Strong analytical and problem‑solving skills with attention to detail.
• Ability to work collaboratively in a team and communicate technical ideas effectively.
• Eagerness to learn and explore new technologies related to AI and contact center solutions.

Physical Location of Co‑op: 3600 Midtown Dr, Tampa.

Working Conditions:

Mostly in a normal office environment.

Preferred Availability:
Full‑time (40 hours) or Part‑time (30–40 hours).

TECO Energy is proud to be an Equal Opportunity Employer. TECO Energy is an Equal Opportunity/Affirmative Action employer.