Walk-Up Desk Technician; MDD

Job Details

• Salary Plan:
  Temporary
• Hiring Salary: $17.25 per hour
• Work Location:
  
  Morsani College of Medicine and Heart Institute, downtown Tampa
• Work Hours:
  
  40 hours per week (8:00 am–5:00 pm, Monday through Friday)
• Department:
  Information Technology

The selected candidate must have current work authorization in the United States; this position is not eligible for visa sponsorship.

• Provide Tier I Service Desk support for hardware, software, and end‑user inquiries at the walk‑up desk; also support via phone, chat, and email as needed.
• Create and manage trouble tickets using the IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, including clear descriptions of requests and technical issues, actions taken, and final resolution.
• Support system software used by the USF community on PCs, smartphones, tablets, and networked devices.
• Perform basic hardware troubleshooting.
• Assist clients with printing issues at the walk‑up location.
• Work with customers to troubleshoot identity card issues and assist in preparing  for student orientation.

Minimum: High school diploma (or equivalent) with two years of experience providing technical support to end users. College coursework or vocational training may substitute for the required experience. (Four years of direct experience is equivalent to a bachelor’s degree.)

Preferred:

• Experience with Windows OS and Mac OS X.
• One year of experience in a customer service role.
• Technical documentation experience.
• Two years of college experience.

• Understanding of computer systems and peripheral equipment.
• Strong customer service skills with empathy and de‑escalation techniques.
• Troubleshooting skills for client technology issues.
• Adaptability in a dynamic technical environment.
• Critical thinking and problem‑solving aptitude.
• Excellent time management.
• Experience with Apple and Android mobile devices.
• Ability to work effectively in a diverse team with high workload.
• Strong communication skills across stakeholder groups via multiple platforms.

• Growth Mindset – embraces continuous learning and views failure as an opportunity to grow.
• Communication – chooses appropriate, effective communication styles and actively listens.
• Collaboration – builds community, fosters trust, and draws on others’ strengths.
• Client Obsession – focuses on earning and keeping client trust.
• Ownership – takes responsibility, accountability, and proactively influences outcomes.
• Outcome Driven – focuses on desired results and ensures commitments are met.

This position may be subject to a Level 1 or Level 2 criminal background check.

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.