Senior Solutions Engineer - Healthcare & Life Sciences

The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare‑centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions.

This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre‑sales engineering and technical qualification to solution architecture and post‑sale expansion.

The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C‑level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.

• Conduct research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors, and general business challenges.
• Carry out discovery conversations with customers to understand their needs and requirements for a new solution. Uncover customer pains, learn about customer's objectives and potential needs, gather metrics necessary for pricing and/or value discussions. Listen to the customer to gather information that can be leveraged in upcoming presentations.
• Use in‑depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. Continuously learn about Talkdesk solutions to keep up with innovations and new releases.
• Design and deliver presentations to customers, on‑site and virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs uncovered during Discovery.
• Generate simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assist with scoping SOWs for customer implementations as needed.
• Scope, execute, and manage customer pilots and POCs.
• Respond to functional and technical RFI/RFP requirements and map said requirements to the software solution.
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
• Assist with marketing and demand generation events as necessary.

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
• Ability to command the attention in a room by delivering compelling presentations and demonstrations.
• Good problem‑solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non‑technical audiences.
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
• Knowledge of UCaaS, CCaaS software is a plus.
• Knowledge in web / scripting technologies is a plus.
• Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
• Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs
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• Experience in SaaS, including 2+ years supporting healthcare‑specific customers.
• Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
• Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
• Willingness to travel 20–50% for customer and internal meetings.

$157,000 - $235,000

Based on level and role the employee may be eligible for long‑term incentives in the…