Genesys developer

Job in Tampa, Hillsborough County, Florida, 33602, USA

Listing for: Syntricate Technologies

Full Time position
Listed on 2026-07-01

Job specializations:

IT/Tech
IT Consultant, Systems Engineer, Technical Support, Systems Developer

Genesys Developer

Duration:
Contract

Location:

Tampa, FL

Job Description:

Design and develop Genesys Web messaging/Chat Bot solution
Design and implement Genesys Digital Bot solution
Design and implement Genesys SMS Solution
Design and implement conversation flow for Chat bot and SMS channel
Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now
Design and implement Workforce management.
Design and implement Genesys-Service CTI integration
Design and implement Genesys Self Service Portal? Design and implement Knowledge Management
Design and implement Genesys Agent Assist and Intelligent support queue routing
Build custom dashboard based on business requirement
Troubleshoot and resolve technical issues related to Genesys solutions.
Provide technical support and guidance to ensure optimal performance and reliability.
Collaborate with cross-functional teams to develop customized solutions.

Responsibilities:

Overall 5+ years of experience and proven experience with Genesys contact center technology.
Strong understanding of telecommunications principles and contact center operations.
Proficiency in configuring and troubleshooting Genesys software components.
Excellent communication and teamwork skills. Ability to work independently and prioritize tasks effectively.
Digital:
Chatbots / Conversational Agents, CTI Genesys
4-6 Years experience

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