Global Fraud Analytics & Investigations Manager

The Business Analysis and Reporting Manager is an individual contributor position on the Global Security (GS) Investigations Fraud Analytics and Investigative Technologies Team (FAIT). The ideal candidate will provide innovative solutions to support fraud prevention, detection and investigations through report generation, data extraction, advanced analytics, and automated solutions.

The individual will manage the projects required to deliver innovative technology and analytic solutions while supporting the tools and technology that assist the activities of Global Investigations. They will act as a liaison between the various business groups which the FAIT team supports. They will focus on fraud patterns and trends using statistical analysis and advanced analytics to produce strategies, tools, and procedures which can be used to detect and prevent fraud.

They will elicit, evaluate, and compile business requirements, review functional and design specifications, support User Acceptance Testing, perform verification testing and implement new systems and enhancements to existing systems that support investigations.

The successful candidate will combine the ability to think out of the box, create innovative solutions with strong business, technical, and analytical skills, manage the development of detailed requirements, ensure all tools and analytics developed are fully tested and oversee implementation and post-implementation activities.

Job Responsibilities:

• Manage the development of business requirements, testing, implementation, and enhancement of systems that are used to support investigations.
• Research and act on new methods of committing fraud. Analyze fraudulent patterns based on actionable data intelligence to mitigate losses.
• Analyze fraud related data and provide reporting on fraud trends, fraud prevention resulting from GS action, and fraud losses.
• Research and act on new methods of committing fraud. Analyze fraudulent patterns based on actionable data intelligence to mitigate losses.
• Assist in making recommendations for mitigating/preventing fraud. Work with GS investigations and Lines of Business to ensure proper mitigation efforts are taken on any/all significant trends related to fraud and risk issues.
• Manage the creation of internal and external reports to support investigations and analytic findings.
• Provide briefings to Senior Management of results of analysis and fraud trends
• Work closely with the Investigative Groups to identify and develop complex business requirements and processes
• Research and evaluate alternative solutions and make recommendations
• Ensure the usability of investigative tools by working with the team to evaluate mock-ups, screen designs and recommend graphical user features consistent with business processes
• Manage testing requirements and the creation of test scripts
• Manage the creation of use cases and test plans
• Ensure case management and fraud analytics functionality/models are fully tested
• Act as a primary business contact point for User Acceptance Test issues and production issues
• Provide status reports to internal customers and management, when required
• Manage the development of Ad-Hoc reports and data extracts
• Work with business and with Oversight & Control teams to ensure that systems have the appropriate controls

Required qualifications, capabilities, and skills:

• 5+ years analytics and reporting experience
• Experience using Data Mining, Analytics, Fraud and Reporting tools such as Alteryx, Tableau, Business Objects, and SAS
• Strong knowledge of the data required to conduct data mining and detailed data analysis
• Experience with Corporate Data Warehouses.
• Experience with writing Business Requirement/Functional specifications, UAT testing, test script and test case generation, and issue resolution
• Client facing skills, able to deal with technical and non-technical colleagues
• Excellent problem solving/analytical abilities
• Ability to understand and articulate the impact of technology solutions on investigations
• Ability to manage multiple analysis projects
• Ability to function as an interface between our clients and our development team partners
• Strong interpersonal, presentation, and communications skills, with the ability to interact professionally with senior managers and experts
• Ability to function as liaison between business, technology, and support
• Ability to take a business generated idea and assist the business in taking the idea from conception through execution
• Ability to think out of the box and generate potential business/technical solutions to business issues/problems and review them with our business and technical partners
• Experience with fraud case management tools

Preferred qualifications, capabilities, and skills:

• Experience with the case management system used by GS Investigations a plus
• Knowledge of the fraud investigation process is a plus
• Broad knowledge of fraud, risk, controls, data privacy and associated products is a plus
• Bachelor’s Degree in Information Systems, Finance, Information…