Director of Global Network & Connectivity

Director of Global Network & Connectivity

Director of Global Network & Connectivity

Ashley Furniture Industries | Tampa, FL | Full-Time | Onsite

At Ashley, we're driven by a Massively Transformative

Purpose:

to inspire the love of home and enrich the lives of those around us by being the most innovative and competitive furniture company on the planet. Our vision is clear—we want to be the best home furnishings company.

We achieve this through our mission:
Improve Quality, Reduce Costs, Do More Business, Be Profitable, and Stay in Business. Our success is built on core values of Honesty & Integrity, Passion, Drive & Discipline, Continuous Improvement, and our Dirty Fingernail philosophy—you get what you inspect, not what you expect.

The Opportunity

We're seeking a Director of Global Network & Connectivity to lead the strategy, engineering, and operations of Ashley's global network and communications ecosystem. This critical leadership role supports our massive scale across manufacturing, distribution, retail, and corporate environments.

As the Director, you will transform our connectivity into a software-defined, automated, and SLO-driven platform, enabling a secure, resilient, and scalable infrastructure that directly supports Ashley's AI-first and digital transformation strategy. You will work boundarylessly, partnering with Infrastructure, Platform Services, Dev Ops, Security, and Data teams to modernize capabilities, improve reliability, and enable self-service and automation at scale.

This is a unique opportunity to demonstrate a Culture of Leadership while driving enterprise-wide modernization initiatives that will keep Ashley at the forefront of the global furniture industry.

What You'll Do

Network & Communications Strategy

• Define and execute the global strategy for networking and communications across LAN, WAN, wireless, voice, contact centers, and unified communications.
• Lead modernization initiatives including SD-WAN, cloud networking, VoIP transformation, and cloud-based contact center platforms.
• Standardize architecture across all manufacturing plants, distribution centers, retail stores, and corporate offices.
• Align network and communication capabilities to support AI, data, and platform-driven workloads.

Reliability & Service Health

• Own the availability, performance, and reliability of global network and communication services (24x7x365).
• Define and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across connectivity and voice services.
• Drive reduction in Mean Time to Recovery (MTTR) through improved incident response, automation, and root cause elimination.
• Lead proactive resilience initiatives including failover, redundancy, and disaster recovery testing.

Platform Automation & Self-Service

• Evolve networking and communications into self-service platforms with established guardrails.
• Implement Infrastructure as Code (IaC) and API-driven provisioning for network and voice services.
• Automate configuration, compliance, and lifecycle management across connectivity and communication systems.
• Partner with Dev Ops and Platform teams to integrate network and communications into CI/CD pipelines and cloud platforms.

Observability, Monitoring & Security

• Ensure end-to-end visibility across network, voice, contact center, and user experience.
• Improve alert quality and reduce noise through event correlation and intelligent monitoring.
• Integrate telemetry into enterprise observability and ITSM platforms (e.g., Service Now) and enable synthetic monitoring.
• Partner with Security to implement Zero Trust architecture across network and communication platforms.
• Embed security into design, operations, and access controls across all connectivity layers to ensure compliance.

Global Operations & Financial Management

• Lead operations across data centers, cloud, retail stores, manufacturing sites, offices, and contact centers.
• Serve as the primary escalation point for major incidents impacting connectivity and communications.
• Manage the network and communications budget (Cap Ex and OpEx).
• Optimize carrier circuits, voice services, and platform costs through strategic sourcing and lifecycle management.
• Manage…