Business System Analyst

Role: Business Analyst

Experience: 6+ Years

Work mode: Hybrid

Location: Dallas, TX & Tampa, FL

Rate: $70 per hour/W2

As a Senior Business Systems Analyst, you will play a critical role in shaping how the organization defines, measures, and acts on IT performance. You will partner with business and IT managers to develop complex technology concepts into meaningful, data-driven insights—driving the evolution of metrics, dashboards, and reporting that inform senior leadership decision-making.

This role requires a highly analytical and detail-oriented professional who can partner across business and technology teams to develop clear, actionable metrics and ensure data is trusted, relevant, and aligned to strategic outcomes.

• Drive the IT Governance Metrics Refresh and continuous improvement of IT metrics, KPIs, and reports
• Act as the senior business systems analyst on the first version of the IT Balanced Scorecard
• Analyze historical data to recommend and refine metric targets and thresholds
• Challenge metric owners to improve rigor, accuracy, and business relevance and automation
• Identify trends, risks, and opportunities through advanced data analysis

• Gather, define, and document business and technical requirements for data engineers and Power BI developers for both the IT Governance Metrics Dashboard and IT Balanced Scorecard.
• Collaborate with the development team to implement enhancements to the IT Governance Metrics Dashboard and IT Balanced Scorecard
• Translate IT concepts into clear metric definitions and reporting requirements
• Partner with database engineers to understand data models, tables, and relationships
• Ensure requirements are traceable, testable, and aligned to business objectives

• Perform deep data analysis using advanced Excel and SQL to generate insights
• Validate data accuracy, completeness, and consistency across reporting layers
• Test Power BI dashboards against requirements and expected outputs
• Develop executive-ready presentations summarizing insights and recommendations

• Lead and facilitate metric review sessions and working groups
• Drive discussions to define meaningful metrics aligned to IT processes and outcomes
• Communicate effectively with both technical and non-technical stakeholders
• Present findings and recommendations to senior leadership

• Manage and track work through JIRA and Agile practices
• Ensure strong organization and documentation of requirements, decisions, and outputs
• Support governance processes by ensuring transparency and consistency of metrics
• Contribute to a data-driven culture across the organization

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

• Data analysis, metrics development, and trend analysis
• Advanced Excel (modeling, analysis) and SQL querying
• PowerPoint (executive storytelling and visualization)

• Translate complex IT concepts into meaningful metrics and insights
• Write detailed, high-quality requirements for technical teams
• Facilitate discussions and drive alignment across diverse stakeholders
• Analyze data and propose actionable improvements to metrics and performance

• Power BI dashboard validation and testing
• Data models and database structures
• Agile delivery and tools such as JIRA

• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Strategic thinking and continuous improvement mindset
• Excellent communication and facilitation skills