Network Datacenter Hand and Feet Analyst

Network Datacenter Hand and Feet Analyst

Technology | Infrastructure-Data Center | IT Operations

Tampa, FL / Twinsburg, OH

• High School Diploma/GED or equivalent educational qualification.
• At least 0-1 years of Information Technology experience.
• Experience with Hands and feed support for Data Center operations is a plus.
• Candidates must reside within a reasonable commuting distance or be willing to relocate; the role may involve occasional travel and/or relocation as required.
• Candidates must be available to work onsite on a rotating/flexible shift schedule at the datacenter to provide demand onsite support and extended shift coverage as needed.
• Shift schedule: 06:00–15:00 PST, 14:00–23:00 PST, 22:00–07:00 PST.
• Installations:
  Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.
• Audits & Support:
  Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage.
• Break/Fix:
  Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).
• Decommissioning:
  Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.
• Hardware Receiving:
  Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams and business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good communication and analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.