Desktop Engineer

Job Overview

Desktop Engineer at Slide Insurance. Provide exceptional end‑user support, solve technical challenges, and help ensure teams stay connected, productive, and empowered.

Location:

100% onsite.

• Provide responsive technical support via in‑person, phone, and ticketing channels.
• Troubleshoot hardware, software, and network issues to restore productivity quickly.
• Install, configure, and maintain systems, applications, and user access.
• Track, document, and resolve support tickets while ensuring a high‑quality user experience.
• Support system enhancements, testing, and process improvements.
• Train and guide users on technology tools and best practices.

• Bachelor’s degree in computer science, related field, or high school diploma with equivalent work experience.
• 2–3 years of experience supporting hardware/software in a LAN/WAN environment.
• Experience troubleshooting desktops, applications, and basic networking issues.
• Familiarity with Microsoft 365 tools and environments.
• Strong customer‑service mindset and communication skills.
• Ability to manage multiple priorities and adapt in a fast‑paced environment.
• Strong organizational and problem‑solving skills.
• Desire to align with Slide’s Core Values.

• Comprehensive benefits package covering physical, emotional, financial, social, and professional health.
• Lifestyle Spending Account with monthly contribution from Slide for personalized benefit use.