Field Support Representative, Lead

Must Have The Following In Order To Apply

• Bachelor's degree
• Fifteen (15) years of progressively responsible experience providing field support, systems administration, systems integration, sustainment, or technical support for complex information technology, communications, or mission systems.
• Active Top Secret SCI
• Bilingual (English / Spanish) written and spoken

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline (Preferred)

• Proven experience leading or supervising technical support personnel, field service teams, or sustainment activities in support of customer requirements
• Written and verbal communication skills with the ability to communicate technical information to both technical and non-technical audiences

Background Checks;
Credit Checks;
Reference Checks.

IT specialist responsible for leading a team of Field Support Representatives (FSRs) maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments.

• Collaborate with program leads, engineers, and integrators
• Highly skilled IT specialist responsible for maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments
• Duties include system operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems
• Manage all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements
• Manage user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs
• Coordinate with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites
• Provide comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery
• Support enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality

• Provide day-to-day leadership and oversight for assigned Field Support Representatives and support personnel
• Coordinate and prioritize team activities to ensure timely and effective support of customer requirements
• Assign work, monitor task execution, and review completed work products for quality, accuracy, and compliance with established procedures
• Mentor, train, and provide technical guidance to team members to ensure consistent performance and technical proficiency
• Coordinate team schedules, travel requirements, and support coverage to maintain uninterrupted customer support operations
• Serve as the primary escalation point for complex technical issues and coordinate resolution with engineering, program management, and customer representatives
• Monitor team performance and identify training, staffing, and resource requirements necessary to support mission objectives
• Promote adherence to organizational policies, quality standards, cybersecurity requirements, and safety procedures
• Foster a collaborative, customer-focused team environment committed to continuous improvement and operational excellence

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting at a desk and working on a computer

Ability to lift up to 50 lbs. and work in austere field conditions

Frequent use of hands and fingers for typing, writing, and handling documents

Clear vision and hearing required for meetings, presentations, and communication

Ability to travel domestically and internationally up to 30% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities

Ability to sit or stand for long periods of time