Delivery Manager

Qualifications

• 10–15 years of experience in IT, with at least 5 years in any COTs solution implementation or account management roles.
• In-depth knowledge of Duck Creek Policy, Billing, and Claims modules.
• Familiarity with any P&C system architecture, integration, and configuration best practices.
• Strong understanding of P&C insurance industry processes and workflows.
• Proven experience in managing large, complex accounts and engagements.
• Excellent communication, negotiation and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and methodologies.

• Relationship Management:
  Establish and maintain strong relationships with customers, stakeholders, and project teams, ensuring effective communication and alignment.
• Customer Development:
  Work closely with customer leadership to develop customers long term strategy and identify additional opportunities for Aggne
• Coordination and Facilitation:
  Define, schedule and facilitate customer meetings and interaction
• Client Satisfaction:
  Ensure that client expectations are met and exceeded in terms of project delivery and client communication
• Continuous Improvement:
  Identify opportunities for process improvement and optimization, promoting best practices and lessons learned across projects
• Reporting and Analysis:
  Provide regular reporting and analysis of project performance to leadership and stakeholders
• Collaboration:
  
  Collaborate with both onshore and offshore resources to ensure effective delivery of the project
• Manage Project Risks, Issues and Dependencies:
  Work with stakeholders to ensure that risks are managed, dependencies are being met and issues are resolved
• Monitoring:
  The Senior Delivery Manager should be monitoring and managing production support and issues and ensuring that they are being resolved in a timely fashion
• Governance:
  Ensure that project management base principles are met, and Agile processes are being followed Vendor Management:
  Work with Duck Creek and/or other vendors to ensure coordination and escalation of issues and dependencies
• Project Planning:
  Develop and implement project plans, including scope, schedule, budget, and resource allocation, in alignment with organizational goals and client requirements
• Proposals:
  Work with the sales team to create proposals and SOWs for the customer.