Technology II - Production Management​/SRE​/Automation​/AI

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Corporate Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm

• Improve operational stability and availability through participation in problem management

• Monitor production environments for anomalies and address issues utilizing standard observability tools

• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders

• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

• Engage with Agentic agent functionality that is built to solve issues systemically while allowing tracking of the issues

• Promote documentation for solutions that agentic agents can respond with to for self-identified processing issues

• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity

• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations

• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud

• Exposure to observability and monitoring tools and techniques

• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Strong written communication skills along with capabilities to write technical documentation for simple use

• Strong partnership skills with understand of escalation management across partner relationships

• Knowledge of one or more general purpose programming languages or automation scripting

• Desire to grow and learn in the AI space as the business grows

• Knowledge of Geneos, Splunk, and Dynatrace

• Knowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX Processing, Push to Card, and eWallet

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans