Account Manager: Digital Marketing Strategy | Tampa Bay, Florida

Inflow Account Manager:
Digital Marketing Strategy | Tampa Bay, Florida Tampa, FL
· Full time Company website Apply for Account Manager:
Digital Marketing Strategy | Tampa Bay, Florida

This role ensures Inflow’s expertise is translated into business results through proactive communication, clear storytelling, strategic growth management, and relentless focus on client satisfaction and retention.

Inflow is an established agency with a 17 year track record of providing top-tier results to our clients. Our team is our greatest asset and we strive to recruit and retain the best in the business. Our goal is to build an all-star team of passionate digital marketing experts who continue to push the bar higher and help each other become the best digital marketers in the industry so we can provide clients unparalleled results and service.

Reports To: VP, Client Success

Inflow is a boutique digital marketing agency specializing in SEO, AEO (Answer Engine Optimization), Paid Media, Conversion Rate Optimization, Analytics, and AI-driven search strategy. We partner primarily with eCommerce and B2B brands to drive measurable business outcomes through senior-level expertise, technical rigor, and transparent client communication.

The Account Manager is the primary relationship owner and program manager for a portfolio of digital marketing clients across SEO, AEO, Paid Media, CRO, and Analytics engagements. The Account Manager will ensure clients have clear direction, structured programs, and a strong partnership experience.

This role is focused on client leadership, program coordination, and business alignment.

Success in this role means:

• Clients feel confident in Inflow as a strategic partner
• Work is clearly prioritized and aligned to business goals
• Internal teams operate efficiently with clear direction
• Projects stay on track across multiple marketing disciplines
• Risks, scope changes, and growth opportunities are identified early
• Clients renew, expand, and advocate for Inflow

The Account Manager ensures the right work happens at the right time by coordinating internal specialists and maintaining strong, trust-based client relationships.

• Serve as primary point of contact for assigned clients
• Build strong, trust-based relationships with client stakeholders
• Lead structured client meetings with clear agendas, outcomes, and next steps
• Ensure clients understand how work aligns to their business goals
• Maintain high client satisfaction and retention
• Represent the client perspective internally
• Provide proactive communication and guidance
• Manage expectations around timelines, scope, and deliverables

• Translate strategic recommendations into clear execution plans
• Coordinate work across SEO, CRO, Paid Media, Analytics, and Content teams
• Maintain organized project environments (Click Up, Jira, or similar)
• Ensure work progresses according to agreed priorities and timelines
• Track deliverables, dependencies, and risks across multiple initiatives
• Ensure teams have the context needed to execute effectively
• Maintain visibility into resourcing needs and constraints
• Support sprint planning and prioritization processes

• Facilitate client goal-setting and KPI alignment discussions
• Ensure marketing initiatives ladder up to business objectives
• Partner with channel SMEs to translate strategy into actionable roadmaps
• Help prepare Quarterly Business Reviews (QBRs) and executive presentations
• Ensure reporting connects performance to client goals
• Identify gaps between client goals and current scope

• Ensure client communications are clear, proactive, and organized
• Translate complex digital marketing work into client-friendly narratives
• Ensure reporting is:
  • Delivered on time
  • Accurate and contextualized
  • Connected to business outcomes
• Document key decisions, action items, and priorities
• Provide clear recaps and follow-ups after meetings

• Identify opportunities to expand impact across channels
• Surface upsell opportunities in collaboration with SMEs and Business…