Senior VDI Administrator

Description

Unleash Your Potential

Leidos is seeking a Senior VDI Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing virtual desktop environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin‑client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems.

This individual will work in a team environment to ensure mission needs are met for internal and external customers.

• Perform remote administration of servers located in offsite data centers.
• Provide Tier 2 and Tier 3 operations support and distinguish isolated user problems vs service outages for Citrix technologies to include Citrix Xen Desktop, Citrix Xen App, Citrix Net Scaler, Citrix Store Front, and Microsoft M365 Azure Virtual Desktop (AVD).
• Monitor infrastructure and identify system anomalies before they impact customers, including storage availability/capacity, network connectivity, database health, and other daily health checks as required.
• Work closely with Engineering staff to plan future modernization efforts to meet customer and administrator requirements.
• Collaborate to perform network latency analysis to address slow connections and user experience issues.
• Implement version and architectural changes to existing approved systems to maintain operability and security of the environment.
• Implement major system upgrades as designed and approved.
• Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications.
• Perform periodic backup and restoration of servers.
• Monitor desktop capacity to size the environment based on typical usage trends.
• Monitor License and Certificate status on the systems and coordinate renewal and installation as needed.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned.
• Develop solutions to technical issues.
• Provide follow‑up reports (technical findings, feedback, resolution steps) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
• Update operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel.
• Respond to after‑hours outages when deemed mission critical by ITOC government rep.
• Conduct routine maintenance following customers prescribed maintenance windows which may include evening and/or weekend maintenance to minimize impact on customers and their mission.
• Provide mentorship and training for junior team members.

• Experience with interacting with customers to handle service inquiries and problems.
• Experience working as a Tier 2 or Tier 3 system administrator, familiar with desktop software applications such as web browsing and client software, and IT Service Management software such as Service Now.
• Knowledge of IC IT standards and best practices.
• Extensive knowledge of Citrix technologies including Xen Desktop, Xen App, Net Scaler, and Store Front.
• Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
• Extensive experience with patch and upgrade methodology for front‑end and back‑end systems based on Citrix technology.
• Experience with rapid testing, validation, and deployment of new baseline images.
• Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience.
• Experience with scripting/automation.
• Experience troubleshooting issues in a growing environment.
• Time management skills.
• Strong oral and written communication skills.
• Track…