Business System Analyst

Build Your Career with Ashley Furniture
- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee:
Please login to your UKG account and apply using the internal job board.

Position Summary

Ashley Furniture Industries is seeking a Business System Analyst to support our Strategic Sales organization. This role is responsible for gathering and documenting business requirements, testing new systems and enhancements, and serving as the subject matter expert for technologies and applications supporting the Wholesale Sales organization.

The Business System Analyst partners closely with Information Technology and cross-functional business teams to ensure technology solutions align with business objectives and deliver measurable value. This individual serves as the bridge between business stakeholders and technical teams, translating business needs into clear, actionable requirements while driving process improvements and supporting strategic initiatives.

Key Responsibilities

Business Analysis & Requirements Management

* Gather, document, and prioritize business requirements from sales stakeholders.

* Develop detailed business requirements documentation to support system development and enhancements.

* Translate business needs into functional requirements and user stories.

* Facilitate communication between business stakeholders and technical teams.

Systems Testing & Implementation

* Test new systems, applications, features, and enhancements prior to deployment.

* Validate that business and technical requirements have been met.

* Identify, document, and escalate system issues and defects.

* Support user acceptance testing and implementation activities.

Sales Technology Support

* Serve as the Subject Matter Expert (SME) for assigned sales technologies and applications.

* Provide guidance, troubleshooting, and support to users across the Wholesale Sales organization.

* Monitor system performance and identify opportunities for process improvement.

* Assist with training and adoption of new technologies and system capabilities.

Cross-Functional Collaboration

* Partner with IT teams to align on project priorities and development efforts.

* Act as a liaison between Sales, Operations, and Technical teams.

* Collaborate across departments to gather information, resolve issues, and improve business processes.

* Support strategic projects and continuous improvement initiatives.

Reporting & Analysis

* Perform ad hoc reporting and data analysis in support of leadership.

* Identify trends, risks, and opportunities within systems and business processes.

* Develop recommendations that improve efficiency, user experience, and business outcomes.

* Support management with special projects and business initiatives.

Qualifications

Education

* Bachelor's degree in Business Administration, Information Systems, Mathematics, Economics, Statistics, or a related field.

Experience

* Experience in business analysis, systems analysis, data analysis, or a related discipline.

* Experience gathering and documenting business requirements.

* Experience testing software applications and validating system requirements preferred.

Knowledge, Skills & Abilities

* Strong analytical and problem-solving skills.

* Ability to gather, document, and communicate business requirements effectively.

* Strong attention to detail and organizational skills.

* Proficiency with Microsoft Office applications including Excel, Word, and Outlook.

* Effective verbal and written communication skills.

* Ability to work independently and collaboratively in a team environment.

* Strong time management and prioritization skills.

* Ability to maintain confidentiality and professionalism.

* Understanding of continuous improvement principles and methodologies.

* Ability to identify issues and recommend process improvements.

* Ability to perform effectively in a fast-paced business environment.

Travel & Schedule Expectations

* Occasional domestic travel to Ashley facilities, retail locations, customer sites, and training events.

* Flexibility to work additional hours as business needs require.

Benefits We

Offer:

* Health, Dental, Vision, Employee Assistance Program

* Paid Time Off; increases with years of service

* Generous Employee Discount on home furnishings

* Professional Development Opportunities

* Tuition Assistance

* Ashley…