Desktop​/Tech Support: II

Job Description

Insight Global is seeking a Desktop/Tech Support II professional to support a large-scale printer migration project for a large enterprise healthcare organization. This individual will be responsible for updating SMTP configurations on approximately 2,500 printers to support Proofpoint scan‑to‑email functionality across multiple locations.

This is a project-focused role with little to no ticket support. The ideal candidate will be comfortable accessing printer administration consoles via IP address, updating printer configurations, following deployment schedules, documenting work, and collaborating with project managers and operations teams to ensure project completion. Candidates must be able to ramp up quickly following a brief 2–3 day training period and work efficiently to meet project goals and weekly metrics.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2+ years of Desktop Support, Help Desk, or Technical Support experience
• Experience supporting and configuring printers or other network-connected devices through an admin console
• Experience supporting printers and other network connected hardware
• Strong troubleshooting skills and ability to follow technical documentation/processes
• Experience working in a project-driven environment and meeting deadlines/metrics
• Exposure to Proofpoint or other email security platforms
• Experience configuring SMTP settings and/or scan-to-email functionality
• Experience supporting large-scale deployments, migrations, or hardware refresh projects