AISR SATOPS Technician

Responsibilities

• The AISR Operations Center Technician will provide tier 1 satellite and network operations support.
• Ensure the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment.
• Provide daily operational support for hub and remote systems supporting global satellite networks.
• Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required.
• Continuously monitor network and space segment performance to provide customer support as required.
• Support and elevate user network issues to appropriate offices.
• Track and manage automated service interruptions for the network users awareness.
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
• Monitor Via Sat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead.
• Support user access and troubleshoot Via Sat KuSS and KaSS remotes.
• Prepare reports on network utilization, performance and activity as required.
• Open and track trouble tickets as required to resolve network or terminal issues.
• Isolate and correct network faults using network management tools.
• Manage service restoration activities and track/update trouble ticketing system.

• High School Diploma or GED, Associates or higher preferred
• At least 5 of years of applicable experience
• Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination
• Experience managing TCP/IP and general networking concepts and SATCOM/RF concepts
• Knowledge of the principles, methods, and techniques used in network troubleshooting and support
• Knowledge of computer network facilities, current computer platforms, operating systems, applications, security methods and network management tools
• Understanding of current principles, practices, technologies and products for network design, installation, management and support
• Strong verbal, written, and interpersonal communication skills
• Ability to work independently, as well as cooperatively, in a team-oriented environment
• Successfully interact with all levels of management, other IT professionals, and end users
• Strong analytic and problem-solving skills
• IP Routing
• Linux/Unix
• Microsoft Office suite
• Trouble ticket tracking
• Via Sat Arclight 2 KuSS/KaSS operations
• Technical certification (CCNA, CCDA, CCNP or CCDP)
• Security+ certification