Lead Systems Engineer - Citrix​/Microsoft Azure‑ services

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high‑quality information through activities that include the development of essential building infrastructure capabilities to meet client needs and implementing data standards and governance.

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well‑being benefits, based on location.
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Lead Infrastructure Services Engineer is a senior technical role responsible for supporting the modernization, stability, and performance of the enterprise Digital Workplace virtual infrastructure. This position plays a critical role in operationalizing and optimizing end‑user computing (EUC) platforms toward Microsoft Azure‑based services, including Azure Virtual Desktop (AVD) and Windows 365, while ensuring a secure, resilient, and high‑quality user experience. The role operates at the highest technical level, providing third‑level engineering support for virtual desktops and serving as a technical authority across the full lifecycle of platform design, implementation, optimization, and operational support.

The engineer works in close partnership with DWS architecture and key stakeholders to deliver and operationalize cloud‑aligned solutions that drive Digital Workplace Service modernization outcomes.

• Serves as a third‑level technical support engineer for day‑to‑day activities, analysis, troubleshooting and is responsible for the integrity and reliability of the VDI environment.
• Serves as a subject‑matter expert in Microsoft Azure Services, Windows 365, Azure Virtual Desktop (AVD), and Microsoft Entra.
• Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that change management and defined security procedures for all assigned systems are executed in accordance with client policies and procedures.
• Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance.
• Leverages automation and scripting to standardize, accelerate, and scale operational workflows across the Digital Workplace virtual infrastructure, supporting both new implementations and repetitive support tasks.
• Deploy, configure, and maintain IGEL OS platform and support endpoint management with automated processes for installation of updates and configuration.
• Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation and ongoing support. Responsible for problem management activities, providing tier‑three support for incident and problem resolution.
• Extensive interfacing, collaboration, and coordination of efforts with vendors and other departments in the company.
• Provides training to Help Desk team members, operations staff and Level 1–2 engineers as needed.
• Must be flexible and be available to provide off‑hours support when required and be a part of a 24/7 on‑call rotation.
• Align risk and control processes into day‑to‑day…