Release Manager - Client Onboarding and Documentation
Listed on 2026-07-20
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IT/Tech
IT Project Manager
Overview
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Release Manager in Client Onboarding and Documentation, you work to enhance and optimize the way products are delivered to customers. You are a key member of the team, creating solutions and efficiencies that enable successful implementations in an expedient and organized way.
This role is primarily to support CO&D as a client of the CEM (Common Entitlements Module) product, and additionally delivery management support for KYC products for both client (CDD, LDD) and document (Captis, iSearch) domains.
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
- Demonstrated ability to execute operational management and change readiness activities.
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
- Experience in product or platform-wide release management, in addition to deployment processes and strategies.
- Strong knowledge of Jira, including advanced filters and dashboards and using automation.
- Implementing automation using Alteryx and Tableau or similar tools.
- Good presentation skills using tools such as Pitch Pro+ and Lucid.
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