ServiceNow Platform Engineer

Service Now Platform Engineer

GDIT is looking for a Service Now Platform Engineer to maintain the development, test, and production Service Now environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities:

• Lead the design and implementation of integrations with external systems using REST, SOAP, LDAP, SSO, and other protocols.
• ITOM and ITAM Implementation:
  Configure and support ITOM and ITAM modules, including discovery, service mapping, asset management, and event management.
• Develop and maintain service catalog items to include states, flows, and UI policies.
• Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Support the configuration of workflows, business rules, UI policies, and client scripts.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Participate in Scrum process, testing, debugging, and documentation of Service Now modules.
• Experience with patching and maintaining Service Now system solutions in a Linux environment is a plus.

Additional Responsibilities:

• Assist in delivering best practices for Enterprise to include ITIL, and Agile frameworks for delivering IT Services
• Configure application related fields, forms, views, email notifications, acceptance roles and access control
• Customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
• Support end users to resolve support issues within Service Now

Desired:

• ITIL v4 Foundation Certification
• Skilled in utilizing best practice ITIL engineering methods
• Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
• Hands-on experience with Service Now HTML, CSS, Angular JS, Jelly scripts and Restful API web services.
• Java script, html, or CSS experience

WHAT YOU'LL NEED TO SUCCEED Education and

Certifications:

Required:

• Bachelor's Degree with a focus in computer science, information systems, or a related field of study and 5 years of experience
• Possesses 1-3 years' experience implementing Service Now

• Service Now Certified System Administrator certification is preferred and considered an asset for this role
• Applicable DoD 8140 or DoD 8570 Certification

Clearance Requirement:

• Active Secret Clearance

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

The likely salary range for this position is $141,831 - $191,889. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly

Hours:

40

Travel Required:

Less than 10% Telecommuting Options:
Onsite

Work Location:

USA FL Mac Dill AFB Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term…