Junior Service Desk Technician

Responsibilities

• Serve as the first point of contact for the IT Enterprise, resolving user issues quickly and efficiently to minimize operational disruptions
• Provide face-to-face and remote Tier 1 and Tier 2 incident resolution for hardware, software, and application problems
• Enable seamless IT operations by troubleshooting hardware, software, and system issues across a large infrastructure
• Monitor, track, and resolve service requests efficiently
• Support end-user productivity through Tier 1 Active Directory services, including account creation, password resets, and access management
• Contribute to operational readiness by supporting system deployments
• Strengthen cross-team collaboration by escalating issues appropriately

• 1+ years of related experience
• Experience providing remote troubleshooting and support for desktops, laptops, and software applications
• Familiarity with ticketing systems and IT asset management tools
• Proficiency in Tier 1 Active Directory tasks, including account creation, password resets, and user access management
• Knowledge of networking concepts, system configurations, and IT hardware lifecycle processes
• Strong problem-solving skills with the ability to analyze, diagnose, and resolve technical issues efficiently
• Attention to detail and commitment to maintaining accurate documentation, asset records, and service logs
• Flexibility and adaptability to support changing technologies, operational priorities, and shift schedules, including evenings, weekends, and holidays