Applications Support Technology Lead Analyst

Overview

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by applying knowledge to both their role and the broader business. A recognised technical authority within the business, they exhibit basic commercial awareness and develop strong communication and diplomacy skills, guiding and influencing colleagues across areas and external customers.

Their work impacts large areas, ultimately driving overall performance and effectiveness of the sub‑function or job family.

The Asset Servicing PS team provides technical and business support for Citi’s global Asset Servicing Business. Teams are located in multiple regions, including Belfast, India, and Tampa. This role is based in Tampa, Florida.

• Production Support & Stability
  • Provide timely, high‑quality L2 technical support for Asset Servicing platforms, ensuring minimal business impact during incidents.
  • Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems.
  • Monitor system health and performance, proactively identifying risks and addressing issues before they impact business.
  • Support market cut‑offs and time‑critical workflows.
• Incident & Problem Management
  • Own the full incident lifecycle from detection through resolution, including stakeholder communication.
  • Lead root cause analysis and post‑incident reviews, driving permanent remediation and risk reduction.
  • Partner with development teams to prioritise fixes and resilience improvements.
• Technical Leadership & Collaboration
  • Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions.
  • Provide technical mentorship and guidance to junior support engineers.
  • Influence application design and deployment decisions to improve stability, observability, and operability in production.
  • Participate in a rotating on‑call schedule, including weekend support for critical systems.
• Continuous Improvement & Engineering Excellence
  • Develop and maintain high‑quality support documentation, runbooks, and knowledge‑base articles.
  • Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.
    
    Assist with application deployments, upgrades, and disaster recovery testing.
  • Identify and implement opportunities to improve monitoring, alerting, and support efficiency.

• Strong functional knowledge of Investment Banking and Asset Servicing business.
• Proven experience supporting business‑critical applications in a global markets or trading environment.
• Strong SQL skills with experience working with relational databases (e.g., Oracle, SQL Server).
• Experience with middleware and messaging technologies such as MQ and Kafka.
• Demonstrable scripting ability in Python or shell scripting for automation and analysis.
• Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
• Strong analytical and troubleshooting skills, operating effectively under pressure.
• Excellent verbal and written communication skills, translating complex technical issues for both technical and non‑technical stakeholders.
• Familiarity with ITIL frameworks and best practices for incident, problem, and change management.

• 6–10 years experience.
• Practical problem‑solving and strategic thinking skills.
• Demonstrated leadership, interpersonal skills, and relationship‑building abilities.
• Service‑oriented attitude.
• Ability to work in a fast‑paced environment.
• Experience leading requirement‑gathering efforts for multiple large development projects.
• Proficiency with basic technical tools and systems.
• Good interpersonal and communication skills.

• Bachelor’s or University degree required;
  Master’s degree preferred.

Primary location:
Tampa, Florida, United States.

Full‑time salary range: $ – $. Incentive and retention awards may be available for eligible employees.

• Medical, dental & vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and holidays.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. For a person with a disability requiring reasonable accommodation, please review Citi’s Accessibility policies.

June 02, 2026