Field Technician - East Bay

Field Technician - East Bay

Embark on an exciting journey with Kairos IT as a Field Technician, where you'll be the cornerstone of our client technology solutions. This dynamic role places you at the heart of our operations, managing the entire device lifecycle and ensuring unparalleled service and support for our clients. If you're passionate about technology and enjoy making a tangible impact, this is your chance to shine.

As a Field Technician with Kairos IT, you will be the face of our technical operations in the East Bay area. This role is perfect for someone who thrives on solving complex problems and enjoys working independently in a variety of environments. You will be responsible for ensuring that our clients' technology infrastructures run smoothly, which is vital for their day-to-day operations.

• Device Lifecycle Management: Oversee the entire process from device onboarding to decommissioning. This includes managing client shipping logistics with precision to ensure that all equipment arrives safely and on time.
• On-Site Support: Conduct on-site visits to provide hands-on hardware and network troubleshooting when remote solutions aren't viable. You'll be the go-to expert for resolving technical issues that require a personal touch.
• Support Ticket Resolution: Efficiently resolve support tickets, ensuring a seamless experience for our clients. This involves diagnosing problems, implementing solutions, and following up to ensure client satisfaction.
• Knowledge Base Contribution: Contribute to our internal knowledge base by documenting solutions and best practices. This drives continual improvement and innovation within the team.
• Client Interaction: Work closely with non-technical stakeholders, expertly managing expectations and reinforcing client confidence at every touchpoint.

At Kairos IT, we value professionalism, meticulous documentation, and a client-first mindset. Joining our team means becoming part of a forward-thinking company that is committed to your professional growth. Here are a few reasons why this role is compelling:

• Career Growth: With Kairos IT, you'll have the opportunity to advance your skills and career. We offer ongoing training and development opportunities to help you stay ahead in the ever-evolving tech landscape.
• Impactful Work: Your work will have a direct impact on our clients' success, providing you with a sense of accomplishment and purpose.
• Dynamic Environment: Each day brings new challenges and opportunities, making this role perfect for those who enjoy variety and problem-solving.
• Supportive Team: You'll be part of a supportive team that values collaboration and innovation, where your ideas are encouraged and appreciated.

If you're ready to take your career to the next level and be part of a company that values your contributions, Kairos IT is the place for you. Join us and make a difference in the world of technology!

• 1–3 years in a field technician, desktop support, or IT dispatch role within a managed services environment
• Hands-on experience with endpoint provisioning and ITSM ticketing platforms
• Proficient in endpoint imaging and deployment (Autopilot, Intune, Jamf, WDS)
• Understanding of ITIL principles and experience in incident, request, and change management
• Valid driver's license and ability to lift 50 lbs
• CompTIA A+ or equivalent preferred
• Exposure to Microsoft Intune, Jamf, or similar MDM preferred