ServiceNow Business Analyst

Overview

Job Family: SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 10%

Clearance Required:

Active Top Secret (TS)

• Leading Service Now projects, including interacting with clients and users to identify and translate functional requirements.
• Collaborating with Service Now development teams to design, develop, implement, and administer Service Now applications.
• Translating complex business requirements into technical designs and solutions using Service Now.
• Supporting Service Now projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance Service Now applications.
• Staying current with Service Now products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing Service Now implementations.
• Building functional work products such as process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for Service Now solutions.

• Must POSSESS and MAINTAIN a Federal or DoD "TOP SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
• A Minimum of THREE (3) years of Service Now or similar technology implementation experience.
• Bachelor's degree:
  Computer Science, Information Technology, Business, or related field.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Knowledge of Service Now Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training.
• Experience working in an Agile environment.
• Ability to self-direct, prioritize, and manage multiple tasks and demands.

• Candidates with an Active "TOP SECRET" or higher-level clearance are preferred.
• Agile, SCRUM, or SAFe certifications.
• One (1) or more Service Now certifications (e.g., CSA, CIS, CAD).
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
• Heightened attention to detail.
• Knowledge of the capabilities of other low-code/no-code platforms (Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, Tableau).
• Hands-on experience configuring Service Now solutions.
• General understanding of financial management aspects, particularly in a federal environment.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:
Medical, Rx, Dental & Vision Insurance;
Personal and Family Sick Time & Company Paid Holidays; discretionary variable incentive bonus;
Parental Leave and Adoption Assistance; 401(k) Retirement Plan;
Life Insurance options;
Health Savings Account, Flexible Spending Accounts;
Disability coverage;
Tuition Reimbursement;
Personal Development & Learning Opportunities;
Skills Development & Certifications;
Employee Referral Program;
Community Outreach;
Mobility Stipend.

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation, please contact Guidehouse Recruiting at or Recruitin All information you provide will be kept confidential and used only to provide needed reasonable accommodation.

All communication regarding recruitment will be sent from Guidehouse domains. Guidehouse does not charge fees from applicants or educational institutions and does not accept unsolicited resumes through search firms or staffing agencies. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in multiple industries and has approximately 18,000 professionals.

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