Systems Analyst; TS​/SCI - Tampa, FL

Job Description

Compass Point, an Akima Company, is looking for a Systems Analyst to work in Tampa, FL. The Systems Analyst interfaces directly with supported end‑users to provide hardware, software, network, and application problem resolution, and performs systems analysis functions such as evaluating recurring technical incidents, identifying systemic defects, recommending remediation actions, and contributing to updates to enterprise support procedures. The role requires proficiency with industry‑standard desktop operating systems, office automation suites, and excellent verbal and written communication skills.

Candidates with Special Operations Force experience are preferred. The position is on‑site and requires rotating shift schedules that include nights, weekends, and holidays.

• Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.
• Provide VIP level support to USSOCOM executive level users and their staff.
• Troubleshoot, research, diagnose, document, and resolve technical issues related to Windows OS, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone and other channels.
• Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
• Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, and escalates network incidents.
• Determine which specialized team can best resolve the problem and assign the task to Desktop Support, Customer Support, Network Administration, or System Administration Teams when a solution cannot be provided telephonically.
• Install, maintain, and troubleshoot server, network, system, and application issues.
• Setup, operate, and troubleshoot all associated operating systems.
• Use Dameware, RDP, and Terminal Services for remote support.
• Perform Incident Management functions, including trending, prioritization, classification of major incidents, technical impact assessment, and initiating escalation paths based on analysis of system behavior or service degradation.
• Conduct systems analysis to identify root‑cause patterns, evaluate technical architectures involved in recurrent incidents, advise on configuration changes to reduce future occurrences, and participate in the development of knowledge articles or technical standards.
• Exercise independent technical decision‑making when selecting diagnostic methods, determining appropriate remediation avenues, and advising technical teams on the most viable corrective actions for complex or multi‑domain issues.
• Perform other duties as required.

• High School/GED;
  Bachelor’s degree preferred.
• Proficiency with industry‑standard desktop operating systems and office automation suites.
• Excellent verbal and written communication skills.
• Experience troubleshooting core services (file, e‑mail, print, web, portal, and transport).
• Experience with Remedy Action Request database system.
• Experience with Active Directory and remote support tools such as Dameware, RDP, and Terminal Services.
• Must possess current Top Secret clearance with SCI eligibility (TS/SCI).
• Must have DoD 8570 IAT Level I certification and maintain it via continuing education or recertification.
• Preferred:
  DoD 8570 IAT Level II certification and Special Operations Force experience.

High School/GED.

Tampa, Florida