Studio Salesforce Solution Architect Manager - Tech Consulting

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

This is a rapidly growing area, and Studio+ is helping clients reimagine customer, employee, and operational experiences through Salesforce, Data Cloud, Agentforce, automation, analytics, and AI-enabled transformation. Most of your time will be spent embedded with client teams, leading business and technology conversations that help clients innovate, modernize, and create measurable value.

• Lead business-led discovery and design sessions with executive sponsors, product owners, users, architects, and delivery teams to define desired outcomes, user journeys, decision points, business processes, and value measures.
• Own or guide Salesforce solution architecture across multi-cloud environments, including Sales, Service, Experience, Revenue/CPQ, Marketing, Data Cloud/Data 360, Agentforce, Mule Soft, Tableau, Slack, and related enterprise systems where relevant.
• Define target-state solution roadmaps that balance business value, user adoption, AI enablement, governance, data readiness, integration complexity, security, privacy, technical debt, delivery feasibility.
• Lead the design of agentic and AI-assisted solutions, including use case qualification, prompt and instruction strategy, trusted data grounding, human-in-the-loop controls, escalation paths, testing approach, operating model, and adoption plan.
• Guide teams in the use of Prompt Builder, Agentforce, Einstein, Flow, Apex, APIs, Data Cloud/Data 360, and enterprise knowledge sources to create practical solutions that improve productivity and business outcomes.
• Establish design standards, architecture decision records, reusable patterns, governance considerations, and quality checkpoints for Salesforce delivery teams.
• Lead or support pre-sales activities, including solution shaping, RFP responses, statements of work, estimates, delivery plans, staffing models, and executive storytelling.
• Identify and mitigate risks across business process design, technology, data, integration, security, privacy, responsible AI, change management, and adoption.
• Coach and guide analysts, consultants, seniors, developers, and architects to create high-quality deliverables and client-ready recommendations.
• Partner with client and EY leadership to track value realization, adoption, delivery quality, and long-term scalability of implemented solutions.

• Executive presence and strong oral and written communication skills, with comfort leading conversations with stakeholders at all levels.
• Ability to translate business strategy and functional needs into scalable Salesforce solution architecture and delivery roadmaps.
• Deep Salesforce platform knowledge, including configuration, security, automation, integration, data model, deployment, and multi-cloud architecture patterns.
• AI fluency and practical experience shaping generative AI or agentic use cases, including prompt design, grounding, evaluation, responsible AI controls, adoption, and value measurement.
• Knowledge of Agentforce concepts such as agents, topics, actions, instructions, knowledge retrieval, testing, monitoring, escalation, and operating model design.
• Knowledge of Data Cloud/Data 360 concepts such as ingestion, identity resolution, unified profiles, calculated insights, segmentation, activation, governance, and AI grounding.
• Ability to evaluate build/buy/extend trade-offs, maximize out-of-the-box Salesforce capabilities, and recommend when custom development is warranted.
• Experience applying cybersecurity, privacy, data governance, responsible AI, and risk management considerations to enterprise solution design.
• Strong relationship-building, people leadership, delivery governance, complex problem-solving, critical thinking, and communicating with impact.

• A Bachelor’s degree is required (4-year degree)
• Typically 4-6+ years of relevant Salesforce implementation…