Global Services Tech, Senior

Join The #1 Furniture Company-Join The #1 Furniture Brand

• Ashley Furniture Industries Inc. is the largest furniture manufacturer in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.
• Our IT team combines a skilled workforce, implements the most advanced equipment available, and incredible desire to support one of the most agile manufacturing and distribution operations in the industry!
• Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

As a Global Tech Services Senior, you will serve as a technical expert individual contributor, directly executing and advancing our enterprise Global Tech Services management initiatives while collaborating with team members. This dynamic role requires deep technical expertise, focusing on implementing complex technical solutions and providing technical guidance to team members. You will work hands‑on with complex systems, contributing significantly to code development, system architecture, and technical implementation while ensuring your work aligns with team objectives.

Your hands‑on responsibilities include developing Power Shell scripts, engineering deployment solutions, and implementing advanced configurations across our MECM infrastructure and MDM platforms. While coordinating with team members and stakeholders, you'll maintain a primary focus on technical execution, solution architecture, and complex problem‑solving. The position emphasizes strong technical contributions, including code development, technical documentation, and direct execution of challenging projects.

As a technical senior, you'll work extensively on operating system imaging, application packaging, and security implementations across multiple platforms (Windows, macOS, Linux, iOS, Android). Your expertise in Microsoft Exchange, MECM, and various MDM solutions (Intune, Kanji, SOTI, Knox) will enable you to both execute complex technical solutions and provide guidance to team members. This role emphasizes maintaining advanced technical proficiency while sharing knowledge and promoting technical excellence through hands‑on examples.

• Contribute as a technical SME for MECM administration
• Execute strategic initiatives for the engineering team
• Implement continuous improvements for Global Tech Services
• Collaborate with vendors and stakeholders
• Technical Execution
• Configure and maintain MECM infrastructure, including system upgrades and migrations
• Execute comprehensive software deployment strategies through Software Center
• Develop application packaging, testing, and deployment processes
• Implement system security, compliance, and patch management
• Monitor and optimize system health and performance
• Develop and maintain cross‑platform imaging solutions
• Software Deployment & Package Management
• Design and execute software deployment packages
• Configure and optimize Software Center functionality and user experience
• Implement packaging standards and quality control procedures
• Create and maintain Windows application packaging
• Develop Power Shell automation scripts
• Execute deployment configurations and schedules
• Implement testing protocols and validation procedures
• Operations & Security
• Implement security baselines and compliance standards
• Support disaster recovery and business continuity planning
• Create and maintain system documentation and standard operating procedures
• Monitor and report on system metrics and KPIs

• Microsoft Endpoint Configuration Manager (MECM/SCCM) enterprise administration
• Advanced Windows Server and Active Directory management
• Device Patching Management:
• Vulnerability assessment and remediation
• Compliance reporting and monitoring
• Update ring management
• Testing and validation procedures
• Android tablet configurations
• iOS device configurations
• Mobile Device Management (MDM) Solutions:
• SOTI Mobi Control
• Apple Business Manager
• Microsoft Exchange Administration:
• Server…