Service Desk Technician I

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? AtNtiva,we’remore than a Managed Services Provider,we’rea community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally.

Ntivais a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin,we’reon the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond,we’dlove to meet you. Come explore one of our many opportunities and grow with us!

The position of Service Desk Technician I is a critical functional role within the User Services Group. This position handles all support requests made to the Service Desk for our client base. Requirements also include providing support for the organization.

• This is an on-site position based in our Tampa, FL office.
• Monday - Friday with 8 hours shifts between 7:00am and 7:00pm EST.
• This role also includes participation in a rotating on-call schedule that includes weekends.

• Responsible for creating, tracking, andmaintainingcustomer service requests (tickets) within our PSA system.
• Provide technical support hardware, software,network and application problem resolution to our clients via phonecall,emailand chat.
• Provide excellent customer service to our clients via phonecall,emailand chat.
• Work with other IT associates and vendors in resolving issues related to software or hardware.
• Maintain department-approved training, mentoring, and certification percompanystandards.
• Perform other tasks andduties as assigned byService
  
  Desk Manager.

• Robust system and network documentation skills.
• One or more of the following:
  CompTIA A+, CompTIA Network+, MS-900 or above (strongly preferred)
• Must be willing to work in a robust team environment.
• Must be able to work independently and complete work within specified deadlines.
• Excellent problem solving, debugging, and troubleshooting skills.
• Strong analytical and organizational skills are imperative, withdemonstratedcapability for problem determination and resolution.
• Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs.
• Professionalism, attention to detail, and a positive, customer-focused attitude are imperative.
• Strong aptitude and the ability to pick upnew technologies quickly, adapting to the changing market.
• Bilingual fluency in English and Spanish is strongly preferred.

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

• Medical, Dental and Vision coverage foretemployeeand family
• 401k + company-matched contributions 4% match on 5% contribution- no vesting period!(Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Education Reimbursement Program
• Generous Employee Referral Program-cash bonus for successful referrals!
• Dynamic…