IT ServiceNow Developer

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm's global operations center in Tampa, FL.

Description:

We are seeking an IT Service Now Developer to join our team. The IT Service Now Developer will provide technical and programming support for our IT Service Management Solution (Service Now) while aligning to Service Management best practices. The role will be primarily responsible for researching, planning, coordinating, and delivering application solutions for the Service Now platform.

• Build and customize Service Now - from collecting requirements, writing implementation plans, to coding and execution of those plans
• Use scripting tools to automate routine tasks being done in the Service Now platform
• Create Requirements Definitions and Technical Specifications Documentation
• Articulate technical concepts using easily understandable business language
• Load, manipulate and maintain data between Service Now and other systems
• Research and deploy new releases and/or enhancements into the Service Now environment
• Perform system and integration testing with sample data
• Be responsive to production outages and remedy critical issues as quickly as possible
• Recognize and report issues before they adversely impact firm operations or project schedule
• Monitor health, usage and overall compliance of the IT Service Management platform

• 2+ years of experience as a System Administrator/Developer
• 2+ years of experience using scripting/coding languages (i.e. JavaScript, CSS, HTML, Angular JS)
• 2+ years of experience with LDAP/Active Directory and Single Sign On
• 3+ years of experience in IT Service Delivery
• Must have effective written and oral communication skills
• Must be able to manage multiple projects at the same time
• Must be able to act with a sense of urgency and adapt to changing priorities
• Hands-on development/configuration experience with an IT Service Management platform such as Remedy, HP, or Service Now is a plus

Bachelor's degree in Computer Science or equivalent

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact Appl

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Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally. Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a…